Collections Supervisor

Overview The City of Oxnard’s Public Works Department, Environmental Resources Division, is seeking a highly organized and motivated Collections Supervisor to oversee daily commercial solid waste, recycling, and organics collection operations while providing operational support. The ideal candidate will possess strong operational leadership, communication, organizational, and problem‑solving skills, as well as the ability to effectively supervise personnel, coordinate field activities, resolve operational issues, and ensure timely completion of administrative and operational responsibilities. This position requires a hands‑on supervisor who demonstrates accountability, initiative, professionalism, strong follow‑through, and effective communication in a fast‑paced operational environment. Responsibilities Plan, coordinate, prioritize, schedule, assign, and monitor daily commercial solid waste, recycling, and organics collection routes while providing operational support. Supervise, train, coach, evaluate, and support assigned staff, monitoring work quality, productivity, attendance, safety practices, customer service, communication, and adherence to City and Division expectations. Ensure the safe and efficient operation of City vehicles, equipment, tools, containers, and collection systems by assigned staff; monitor and support compliance with applicable local, state, and federal laws, regulations, safety requirements, policies, procedures, and operational standards related to solid waste, recycling, organics, vehicle operations, and workplace safety. Coordinate training, corrective action, and operational follow‑through as needed. Monitor route completion, workload distribution, missed collections, contamination issues, service levels, overtime, vehicle availability, equipment issues, and customer complaints, and recommend or implement operational adjustments as appropriate. Respond to and resolve escalated customer complaints, service inquiries, operational issues, field concerns, and special service needs in a professional and timely manner. Conduct field inspections, route audits, safety observations, service checks, and quality‑control reviews to ensure work is completed safely, accurately, and efficiently. Investigate and document vehicle incidents, service disruptions, employee concerns, safety issues, customer complaints, and other operational matters, and prepare appropriate reports or recommendations. Maintain, review, and complete operational records and documentation, including work orders, route records, payroll review, inspection records, safety documentation, customer follow‑up, and other required reports. Utilize route management software, GPS systems, camera systems, Microsoft Office, Google applications, and related technologies to support efficient operations, operational oversight, documentation, communication, route management, and service delivery. Serve as a technical resource for assigned staff regarding collection procedures, safe driving practices, vehicle and equipment use, route standards, customer service expectations, and Division procedures. Coordinate with management, other supervisors, drivers, customer service staff, fleet, contractors, vendors, and other City departments to support service continuity and operational needs. Assist with the development and implementation of operating procedures, training efforts, safety initiatives, route improvements, service standards, and continuous improvement efforts. Payroll / Classification Title Maintenance Crew Supervisor Supervision Exercised / Supervision Received Incumbents supervise paraprofessional and support staff, conducting performance evaluations, coordinating training, and implementing hiring, discipline, and termination procedures. Receives general supervision on routine items performed according to established standards and procedures and receives specific work instruction regarding non‑routine matters and deadlines. Distinguishing Characteristics This classification is distinguished from the Maintenance Specialist, Senior by providing direct supervision of assigned crews, staff, and/or first‑level supervisors. Work Schedule Work may vary based on operational needs, service demands, staffing levels, emergencies, special events, and departmental assignments. It includes early‑morning hours, regular Saturday work, evenings, holidays, and additional hours as necessary. Work occurs in both office and field environments. The City does not offer hybrid or remote work. Minimum Qualifications Education: High School Diploma or GED Experience: Five (5) years of leadership experience in solid waste operations License/Certification: Valid California Class B Driver’s License with a satisfactory driving record; SWANA Managing MSW Collection Systems certification desirable, with the ability to obtain the certification within six (6) months of appointment required. Must be able to effectively communicate in English, both orally and in writing. Union Membership Positions in this classification are represented by the Oxnard Mid Manager's Association (OMMA). Equal Opportunity The City of Oxnard is an Equal Opportunity Employer and welcomes applications from all qualified applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, marital status, medical condition, disability, or sexual orientation. Legal Requirements On the first day of employment, new employees must provide proof of citizenship or documentation of legal right to work in the United States in compliance with the Immigration Reform and Control Act of 1986, as amended. The City participates in E‑Verify and will provide the federal government with the employee’s Form I‑9 information to confirm that the employee is authorized to work in the U.S. Other Employment Conditions Employees are required to participate in the City's direct deposit plan and are paid on a bi‑weekly basis. This position requires a 12‑month probationary period. All public employees are required to serve as disaster service workers subject to such activities as may be assigned. #J-18808-Ljbffr City of Oxnard