Patient Registration Rep

Grand Blanc, Michigan


Other Area(s)


Contract


Title : Patient Registration Rep

Location: Onsite - Grand Blanc, MI


Shift Hours
• 6:00 PM - 6:30 AM


Schedule Notes
• Located in Emergency Dept
• Very dependable
• Punctual
• Entry-level position
• Prefers candidate that has experience with using medical terminology
• Possible shifts:
• 12-hour shift, 3-days a week; every other weekend


Job Summary
Under general supervision, follows standard operating procedures and protocols for all bedside patient registration activities including patient reception, face-to-face check in, preregistration, confirmation of insurance eligibility and cash collections. Performs new patient registration; updates registration and insurance information; responds to inquiries from all callers/customers. Advocates on the caller/customer behalf to ensure their needs are met. Acts as a welcoming front door for all callers/customers, instilling loyalty and anticipating needs, while providing efficient, effective customer relationship management.


Key Responsibilities

• Follows standard operating procedures and protocols for all bedside patient registration activities.
  
  
• Performs patient reception and face-to-face check-in.
  
  
• Performs pre-registration activities.
  
  
• Confirms insurance eligibility and performs cash collections.
  
  
• Performs new patient registration.
  
  
• Updates registration and insurance information.
  
  
• Responds to inquiries from all callers/customers.
  
  
• Advocates on the caller/customer behalf to ensure their needs are met.
  
  
• Acts as a welcoming front door for all callers/customers.
  
  
• Instils loyalty and anticipates caller/customer needs.
  
  
• Provides efficient and effective customer relationship management.

Qualifications

Required

• High School Diploma.
  
  
• One (1) year of experience related to patient admitting, registration and/or insurance eligibility and verification in a hospital or medical office setting.
  
  
• Strong computer skills and working knowledge of Microsoft Office products.
  
  
• Ability to meet or exceed core customer service responsibilities, standards, and behaviors effectively over the telephone, in person and in writing with patients, visitors and clinical/non-clinical staff.
  
  
• Must be willing to be on your feet for long periods and able to instruct others.
  
  
• Ability to perform a variety of tasks in a fast-paced environment with frequent interruptions.
  
  
• Very dependable.
  
  
• Punctual.
  
  
• Entry Level position.
  
  
• Prefers candidate that has experience with using medical terminology.

Preferred Skills & Experience

• EPIC training/experience.
  
  
• Insurance payor systems experience.
  
  
• ICD-10 medical terminology experience.

Working Conditions
Position may be based in a hospital or ambulatory/mobile imaging setting. Exposure to radiation, high-voltage equipment, and infectious diseases is possible with appropriate safety precautions. Position may require assisting with patient transfers and moving equipment.

Why work at OpTech?
OpTech is a woman-owned company that values your ideas, encourages your growth, and always has your back. When you work at OpTech, not only do you get health and dental benefits, but you also have training opportunities, flexible/remote work options, growth opportunities, 401K and competitive pay. Apply today!
By submitting your application, you acknowledge that recruiting technologies, including AI-assisted tools, may be used to support candidate evaluation, sourcing, matching, and communications.
OpTech is an Equal Opportunity Employer (EOE), all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.