Patient Services Representative I

Front Desk/Receptionist

The Front Desk/Receptionist is responsible for creating a welcoming experience for patients from arrival through departure. This role includes greeting and checking in patients, updating and verifying patient and insurance information, processing payments, registering patients in the billing system, scheduling appointments, and maintaining clear communication between patients, providers, and clinical staff. The Front Desk/Receptionist also provides general administrative support and assistance as needed.

Schedule:

• 7:15 AM–4:15 PM
• 7:45 AM–4:45 PM
• 8:15 AM–5:30 PM
• 9:00 AM–6:00 PM on some Tuesdays when covering vacations in Grand Blanc

What You Will Be Doing

• Greet and check in patients in a friendly, courteous, and professional manner.
• Accurately enter, update, and verify patient demographics and insurance information using multiple medical computer programs.
• Complete the patient registration process by reviewing accounts and compliance-related documents for completeness and accuracy. Obtain and document any missing information required for registration.
• Prepare paperwork and documentation for patient visits.
• Verify patient benefits and eligibility as needed.
• Collect copayments, deductibles, coinsurance, past-due balances, and other applicable fees.
• Respond to questions regarding account status, payment arrangements, and concerns. Resolve billing or charge disputes or forward issues to the appropriate individual for resolution.
• Monitor patient flow, adjust workflows as needed, and communicate pertinent information or changes to clinical staff.
• Act as a liaison between patients, guests, back-office staff, and providers.
• Reconcile cash against daily charge and cash reports.
• Schedule and confirm patient appointments as needed.
• Create, distribute, and file new patient charts and medical records.
• Perform clerical tasks such as copying, sorting, scanning, and faxing.
• Properly check out patients, including collecting applicable payments and fees, ensuring completion of required forms, and updating medical records as needed.
• Keep the front desk and waiting room clean, organized, and stocked with necessary supplies.
• Comply with all organizational policies and procedures, including standard operating procedures and the employee handbook.
• Perform other duties as assigned.

What You Know

Required

• High school diploma or GED
• Strong verbal and written communication skills

Preferred

• Telephone operator or high-volume call experience
• Entry-level candidates are encouraged to apply

What You Will Receive

• Competitive wages
• Robust benefit package including medical, dental, life, and short- and long-term disability insurance
• Generous paid time off (PTO) program
• Seven company-paid holidays
• 401(k) retirement plan with company match
• An organization focused on People, Passion, Purpose, and Progress
• An inspirational culture

About Midwest Vision Partners

Midwest Vision Partners was founded in 2019 to build a premier eye care platform in partnership with Alpine Investors, a San Francisco-based private equity firm. Alpine is a strong supporter of MVP, given their PeopleFirst™ philosophy, track record, financial resources, and commitment to building a platform that includes physician leadership at the highest levels.

Headquartered in Chicago, our mission is to provide world-class support to ophthalmologists and optometrists, enabling them to focus on improving patients' vision and helping people live their best lives. Today, MVP's network consists of 16 practices, 125 physicians, and approximately 1,500 employees providing medical and surgical eyecare services at more than 60 locations throughout the Midwest.

We strive to be the premier provider of eyecare in the Midwest through a culture of collaboration and excellence.