Service Manager

For over 50 years, Long John Silver's has been serving up golden, crispy seafood and creating treasured moments for families worldwide. With nearly 500 locations, we're proud to be the world's favorite seafood destination for batter‑dipped wild‑caught whitefish, shrimp, chicken, and our legendary hushpuppies. And, of course, no visit is complete without ringing the bell on your way out—a tradition that celebrates great food and even better experiences. Guided by our vision to be the world's favorite seafood restaurant, we empower our people to bring this to life every day through our shared PIRATE values: People First: We prioritize our people, both our crew members and our guests, by fostering a supportive environment where everyone is valued, respected, and empowered. Integrity: We uphold the highest standards of honesty and transparency in all we do, ensuring that every action reflects our commitment to integrity. Recognition: We celebrate and acknowledge the hard work and achievements of our crew, recognizing that their contributions are key to our success. Accountability: We take ownership of our actions and decisions, ensuring that we are responsible and reliable in delivering on our commitments. Teamwork: We believe in the power of collaboration, working together as a team to achieve our goals and deliver the best experiences for our guests. Excellence: We strive for excellence in everything we do, consistently aiming to exceed expectations and deliver the highest quality in our products and services. We're looking for a motivated Shift Manager to lead our team and deliver outstanding guest experience! Key Responsibilities: Guarantees 100% satisfaction for every LJS guest. Resolves customer concerns promptly using BAM! to ensure they leave happy and satisfied. Inspires and motivates crew members and restaurant management to exceed performance expectations. Leads the team in collecting and acting upon Voice of the Customer (VOC) feedback. Ensures optimal staffing levels to consistently meet guest service needs. Fosters a culture of teamwork, respect, and accountability among all crew members and management. Commits to delivering positive engagement during every guest interaction. Ensures all ingredients and menu items are properly stored, handled, prepared, and presented with the highest standards of food safety, accuracy, and quality. Drives profitability by effectively managing product projections and minimizing waste. Delivers a "come‑back quality" experience through outstanding service and flavor. Maintains a clean, safe, and welcoming environment for both guests and team members. Embraces a "clean as you go" approach, ensuring all interior and exterior areas, furnishings, and equipment remain spotless and in excellent condition. Creates an inviting atmosphere that encourages repeat visits. Provides ongoing motivation and support, setting clear team goals and identifying opportunities for training and skill enhancement. Serves as a resource for crew members, addressing questions, resolving concerns, and ensuring adherence to quality and operational guidelines. Communicates sales goals, deadlines, and expectations effectively to the team. Gains expertise in sales forecasting, scheduling, inventory management, and performance reporting. Ensures compliance with cash control, security, safety, and food quality standards. Performs additional duties as assigned by restaurant management. Role Requirements: Must be 18 years of age or older. High School Diploma or Equivalent. Minimum of 3 months' experience performing as a team member. Must have reliable transportation and the ability to work rotating shifts. Take absolute pride in everything you do. Value customer service and hold the ability to positively impact our guests' experience. Work well in a fast‑paced environment. Practice high quality food and cleanliness standards. Bring an upbeat energy and positive attitude to the team. Has a commitment to timeliness and a sense of urgency. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals, and training materials. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals computing rate, ratio, and percent. Physical Demands: Regularly required to stand and walk; talk and hear to communicate with employees; and taste/smell. Frequently required to handle, feel and reach with hands and arms. Occasionally required to sit, climb, or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required for this role include peripheral vision and the ability to adjust focus. Occasionally exposed to cooking fumes. The noise level in the work environment is usually moderate. Ability to meet deadlines and adapt to changing priorities. Intermittent travel may be required for training, regional support, etc. Join us and be part of a team that creates a welcoming atmosphere and a "bell‑ringing" experience! * Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role. #J-18808-Ljbffr