Customer Service Officer - Home Care Help Desk

Customer Service Officer - Home Care Help Desk Apply now Job no: 497879 Work type: Casual Location: Perth CBD, Inner & Western Suburbs Categories: Customer Service Officer This role is to support current Support at Home and CHSP clients in accessing and receiving their services in an effective way according to their cultural preferences, so providing a key point of contact in care services in a way that suits their preferences, needs and wellbeing. Benefits Competitive rates Salary packaging benefits up to $18,550 Health and wellbeing programs and more! Ongoing training and development to keep your skills growing. Access to our Employee Assistance Program At Amana Living, we value diversity and welcome applicants from all backgrounds, including those who identify as living with disability, are Aboriginal or Torres Strait Islander, or members of the LGBTIQA+ community. Join us in making a difference! The role This role is offered on a Casual basis. Key Responsibilities Allow clients an opportunity to provide feedback on their care services. Book ad hoc or additional care services requested by clients. Resolve or escalating customer complaints/concerns in a timely manner. Triage calls to respective departments or service managers. Upload client notes into systems for documentation for care managers. Conduct yourself in a professional manner at all times, ensuring a workplace free from discrimination and harassment. Cover other roles in Customer Service, as directed by the CS Team Leader. Take responsibility for a safe working environment in order to prevent injury to self, fellow staff members and others. Comply with Amana Living Policies and Procedures as set out in Amana Living Policy Manuals and the Charter of Residents’ Rights and Responsibilities. Effective time management and problem-solving skills. Sensitivity to issues of confidentiality, gender, cultural diversity, disability and age in dealing with a wide variety of client groups. Effective planning and organising skills. Well-developed written and verbal communication skills. Able to manage emotional or distressed customers in a supportive manner. Demonstrated customer service experience. Qualifications Knowledge of the Aged Care industry and/or Home Care Common Standards (desirable). Successful sales experience would be advantageous (desirable). Ability to obtain a National Police Clearance (within 6-months validity). Successful completion of pre-employment health form and reference checks. #J-18808-Ljbffr