Operations Supervisor II

Position Summary Salary: $59,100.00 - $72,200.00 annually depending on experience. MSU Benefits – Free comprehensive health care for you and your family as well as a 10% contribution toward your retirement; Generous sick, vacation, personal and holiday time. This position is not eligible for remote work; Regular, in-person attendance is required to meet business and customer needs. This position is responsible for coordinating and overseeing the activities of custodial staff across a group of campus buildings, including the Veterinary Medical Center and porter custodians in Business College, BioMed Physical Sciences/Planetarium, Duffy Football, Engineering, Library, Multicultural Center, STEM, and Wells Hall. Key duties include training and evaluating employees, planning staffing and scheduling, enforcing departmental and University policies, resolving employee complaints and grievances, maintaining inventory records, and responding to emergencies, inquiries, and complaints from faculty, students, tenants, and the public. Additionally, the position requires inspecting buildings to assess problems, damage, and overall condition to ensure timely repairs and uphold safety standards. Job Responsibilities Detailed breakdown of job responsibilities is as follows: 40% – Direct the cleaning operations and Custodial staff to foster a high performance, innovative and collaborative culture; use Performance Excellence as a planning and evaluation tool to guide, engage, and motivate staff; promote and enforce departmental practices and processes; lead with an emphasis on empathic employee engagement; and ensure accountability by holding staff to University Polices, processes and procedures. 35% – Train and evaluate all front-line employees in area of responsibility; plan staffing and time schedules. 15% – Enforce departmental and University rules and resolve employee complaints and grievances. 10% – Assist with preparing short-term goals and objectives for the employee; evaluate performance of key services by conducting cleanliness and process audits of employees utilizing departmental assessment tools. Minimum Requirements Knowledge equivalent to that which would be acquired in the first two or three years in college, technical, vocational or business school with coursework in Human Resources, Communications or Business; one to three years of related and progressively more responsible or expansive work and supervisory experience in performing tasks related to the Custodial trade; or an equivalent combination of education and experience. Possession of a valid Michigan vehicle operator's license; must drive a University vehicle to perform job duties of this classification. Desired Qualifications Knowledge of mechanical and electrical systems in buildings; experience in computer usage, inventory control, health care facility cleaning, and hazardous materials regulations; experience with heavy metal buffers, scrubbers, and strippers; familiarity with University buildings and department needs; expertise in Microsoft Office products; knowledge of facilities operations; knowledge of University policies and practices; use of database software such as EBS/SAP and Planon. Good customer relations/service skills; ability to work independently and as an effective member of a team; ability to present concepts and strategies to various audiences; solid organizational skills with the ability to multi-task yet give attention to detail with frequent interruptions; ability to work on multiple projects simultaneously; aptitude and willingness to learn new software and data analysis tools and methodology. A creative innovator dedicated to continuous learning, with a proven ability to communicate effectively across stakeholder groups; strong technical expertise; thrives in team-oriented environments; collaborative problem solver who identifies challenges and implements solutions that support and advance University priorities. Equal Employment Opportunity Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status. Work Hours Monday - Friday: 12:30PM - 9:30PM. May be required to work after‑hours, weekends, and holidays. Summary of Physical Demands Lifting trash from brute barrels to dumpster. Emptying recycling containers into curb carts. Putting away stock. Summary of Health Risks Exposure to human blood, serum, tissue and other body fluids; and materials covered under Universal Precautions. #J-18808-Ljbffr