Customer Relations Representative - State Farm Agent Team Member

Benefits A supportive and collaborative work environment Competitive hourly compensation + commission License Application Fee Reimbursement Paid holidays, including your birthday! Benefits Stipend Opportunity for advancement Training & development Customer Relations (Full Time Customer Service Position) - Agency Team Member in Cottonwood Heights, UT At Mendoza Insurance & Financial Services, Inc. our mission is to build lasting relationships rooted in trust and genuine connection. We believe in first learning your story, then serving with heart and creating tailored strategies to deliver on our promise to be there when you need us most. With customized solutions at every stage of life, we empower individuals and families to not only safeguard their present but also provide guidance and resources to build a secure and confident future. We are seeking someone who shares our commitment to putting people first, someone who can strengthen customer relationships, foster loyalty and introduce solutions that truly add value. Job Summary As a Customer Relations Representative, you will be the first point of contact for our customers. You will play a crucial role in providing exceptional service, answering inquiries, and assisting clients with their insurance needs. Your positive attitude, strong communication and problem-solving skills with attention to detail will contribute to the overall success of our agency. Key Responsibilities Respond to customer inquiries via phone, email, and in-person with professionalism and empathy Assist customers in understanding their insurance policies, coverage options, and claims processes Schedule appointments for clients and follow up on outstanding inquiries Maintain accurate customer records and update information in our systems Process policy changes, claims submissions, and billing inquiries efficiently Provide support to the insurance agents in daily operations and client communications Educate customers about additional products and uncovering opportunities to meet their evolving needs Collaborate with team members to enhance overall customer experience Stay informed about our products, services, and industry regulations Qualifications High school diploma or equivalent + customer service experience Spanish speaking preferred No prior insurance experience required Excellent communication and interpersonal skills Strong problem-solving abilities and a proactive approach to customer service Ability to work independently and as part of a team Proficient in using computers and standard office software A valid state insurance license or willingness to obtain one within a specified timeframe Mendoza Insurance & Financial Service, Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr Julie Mendoza - State Farm Agent