Salesforce BA

Salesforce Business Analyst


Responsibilities:
• Uncover current state pain points and work with their delivery team to design a future state solution and decompose into user stories.
• Provide guidance and recommendations as well as sharing best practices across business environments and industries.
• Contribute new products, workflows and ideas to influence the industry
• Serve as a trusted advisor to the client and as a Subject Matter Expert (SME) to the internal and external customers.
• Liaison and establish mutually beneficial relationships with product owners
• Identify risks that threaten project success and recommend work-arounds
• Get creative designing, prototyping and building Salesforce systems
• Build a clear requirements development strategy
• Communicate Salesforce's capabilities and limitations to internal Stakeholders
• Identify and inventory customer process pain points and gaps in best practices
• Perform rapid analysis and decomposition of complex business information into functional requirements
• Perform business process modelling, user experience modeling and basic technical architecture diagramming
• Interpret technical and business strategy roadmaps and apply a detailed technical solution
• Synthesize technical and business information and present implementation needs and options confidently
• Regularly support the onboarding and mentoring of team members
• Engage in strategy projects and support Business Architects and/or Strategy Consultants with Salesforce and business process best practices
• Work in Agile Scrum cycle, groom user stories for the development work, participate to planning, and deliver products within the Scrum team.
• Experience with Salesforce Financial Services Cloud and Community Cloud

Qualifications:
• Minimum of 7 years of requirement gathering experience
• Minimum of 5 year of experience with CRM implementations (Salesforce preferred) with exposure to a minimum of 1 Salesforce implementation.
• Strong communication skills, both written and verbal. Able to effectively develop materials that are appropriate for the audience and evangelize best practices.
• Strong presentation skills. Able to effectively present and defend point of view to a variety of audiences.
• Ability to work independently and be a self-starter
• Bachelor's Degree
• Experience within the Financial Services industry

Preferred Qualifications:
• Masters Degree
• Examples of how you use your creative and analytical powers to problem-solve
• Good understanding of key CRM business architecture
• At least one certification in Salesforce
• Scrum Master experience is preferred