CALL CENTER REPRESENTATIVE

Position: Call Center Representative Job Type: (Remote) Dayton Roger's Contract is a leading provider of contract services in the Dayton area. We specialize in providing high-quality services to our clients in various industries including healthcare, finance, and telecommunications. Our commitment to excellence and customer satisfaction sets us apart from our competitors. Job Overview: We are seeking a highly motivated and customer-oriented Call Center Representative to join our team. The ideal candidate will have excellent communication skills, a friendly and professional demeanor, and the ability to handle a high volume of calls while maintaining a positive attitude. Key Responsibilities: Answer incoming calls and respond to customer inquiries in a timely and professional manner Provide excellent customer service by addressing customer concerns, resolving issues, and answering questions Maintain accurate and detailed records of all customer interactions Follow up with customers to ensure their needs have been met and their questions have been answered Collaborate with team members to find solutions and improve processes Meet and exceed performance goals and targets set by the company Keep up-to-date with product and service knowledge to effectively assist customers Escalate complex or urgent issues to the appropriate department or supervisor Qualifications: High school diploma or equivalent required, college degree preferred 1-2 years of experience in a call center or customer service role Excellent verbal and written communication skills Strong problem-solving and decision-making abilities Ability to multitask and prioritize in a fast-paced environment Proficient in using computer programs and systems Ability to remain calm and professional in stressful situations Positive attitude and a strong desire to help others Willingness to work flexible hours, including evenings and weekends if needed Benefits: Competitive salary Comprehensive benefits package including medical, dental, and vision insurance 401(k) retirement plan with company match Paid time off and holidays Opportunities for career growth and advancement within the company #J-18808-Ljbffr Dayton Roger's