Dispatcher
Pinnacle Partners
Job Description About the Role Pinnacle Partners is recruiting for a Dispatcher for a growing commercial service organization in Westfield, IN. This is a direct-hire, fully onsite opportunity. The organization has experienced significant growth and is looking for someone who can effectively coordinate technicians while providing strong communication and customer service. Key Responsibilities:
- Schedule and dispatch technicians based on urgency, location, availability, and service needs
- Make schedule adjustments as emergency calls, delays, and cancellations occur
- Communicate with customers and technicians regarding arrival times, scheduling updates, and job status
- Maintain accurate work orders, notes, assignments, and follow-up information within Service Fusion
- Monitor jobs requiring parts, return visits, customer approvals, or quotes to ensure appropriate follow-up
- Escalate scheduling conflicts, customer concerns, and technical questions to the appropriate team member
- Experience working in a fast-paced field service environment
- Strong organizational and scheduling skills
- Excellent phone and customer communication skills
- Ability to remain calm and organized under pressure
- Adaptable and comfortable working within a growing small-business environment
- Previous commercial HVAC or plumbing dispatch experience
- Medical insurance
- Dental and vision insurance
- Administrative Assistant
- Executive Assistant
- Customer Service Representative
- Receptionist
- Data Entry
- Accounting & Finance
- Human Resources
- Information Technology
- Engineering & Manufacturing
Vacancy posted 1 day ago
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