Client Services Representative
$20.15 - $22.16 per hourCynet Systems
Pay Range: $20.15hr - $22.16hr
Job Overview:
Answers and resolves telephone inquiries and requests initiated by customers or prospective customers in a prompt, accurate, and courteous manner.
Responsibilities:
High School Diploma or Equivalent is required.
Physical Requirements(Due to nature of job, The candidate must have):
Job Overview:
Answers and resolves telephone inquiries and requests initiated by customers or prospective customers in a prompt, accurate, and courteous manner.
Responsibilities:
- Use proper telephone etiquette and all available resources to respond to incoming customer inquiries, requests, and complaints competently and courteously.
- Troubleshoot inquiries and follow up with customers on issues that cannot be resolved immediately.
- Complete all required documentation associated with the handling of calls and maintain complete and accurate records.
- Report laboratory results to clients and patients using established protocols.
- Follow through in a timely manner to resolve all issues and concerns.
- Provide education and guidance to clients about lab processes.
- Escalate issues as appropriate to keep the supervisor informed of client concerns, problems, or deviations from established procedures.
- Perform other duties as assigned to meet business needs or customer requirements.
- One (1) year of customer service and/or related healthcare experience is required.
- Must have hands-on knowledge of medical terminology.
- Must have strong time management and organizational skills.
- Previous related healthcare experience is preferred.
- Proper telephone etiquette to handle customer inquiries.
- Basic knowledge of operating office equipment.
- Understanding of the importance of quality service and how it is measured.
- Excellent interpersonal and communication skills necessary to effectively interact with customers and co-workers.
- Proficiency in basic computer skills, including Word, Excel, and Outlook.
- Ability to multi-task and work in a fast-paced environment.
- Strong organizational skills.
- Ability to analyze and solve problems.
- Good listening skills.
- Ability to maintain a professional and tactful manner in stressful situations.
- Ability to deal with client information in a confidential manner.
High School Diploma or Equivalent is required.
Physical Requirements(Due to nature of job, The candidate must have):
- Ability to sit for long periods of time.
- Ability to perform repetitive motions that may include the wrists, hands, and fingers, such as typing.
Vacancy posted 5 days ago
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