Casino Host

Overview It is the primary responsibility of the Casino Host to develop and maintain relationships with new and existing players through focused telemarketing efforts to drive revenue through room and event reservations. The role will include sending event invitations, responding to inquiries, solving guest issues, promoting marketing initiatives, and assisting with growing the database. Position Duties and Responsibilities Actively tele-market to drive revenue by promoting property events and promotions Develop new players, maintain existing and service all VIP level of guests Meet and or exceed quarterly goals, including those pertaining to revenue, filing special events, and telemarketing efforts Demonstrate a complete knowledge of marketing programs and benefits Track and log player contact along with pertinent information in CRM system Assist with the execution of special events and promotions as needed Encourage card sign ups on casino floor Proactively confirm arrangements including room type, amenities, dinner and show reservations Effectively assist with hotel and event reservations Assist with administrative duties for department transactions Ensure follow up to thank player for visit and extend bounce back offer Make decisions regarding player comps and incentives within established guidelines Exercises discretion and independent judgment with respect to matters of significance Perform other related duties as assigned by senior management Position Requirements Preferred a minimum of one to two (1-2) years of previous host experience or sales experience catering to high-end clientele Preferred previous experience working with casino and hotel operating systems such as: Synkros, and Opera Must demonstrate excellent communication and guest service skills Exceptional time management skills Independent and self-starter Ability to stay on task and organized under pressure. Must be able to work varied shifts including nights, weekends and holidays A valid Nevada Gaming License & Alcohol Awareness Card is required and must be obtained before entering this position #J-18808-Ljbffr