Sales Operations Assistant (Sales and Customer Experience)

Sales Operations Assistant

Provide administrative support for the sales and customer experience operation of the Los Angeles Philharmonic Association, especially supporting the facility at 2630 Cahuenga East. Tending to the daily departmental needs of the LA Phil sales teams during the winter season at the Walt Disney Concert Hall and summer seasons at the Hollywood Bowl and The Ford. The position requires working flexible hours, including evenings and weekends, at multiple locations to meet department needs.

Essential Functions:

• General office duties including, but not limited to: placing, receiving, routing phone calls, filing, photocopying, faxing, maintaining files and records, processing department invoices, coordinating department mailings and office supplies, etc.
• Provide administrative support to Director, Sales & Customer Experience, as well as to Asst. Director, Sales & Customer Engagement and Audience Services Manager as needed.
• Support Sales Operations team in support of comp distribution and promotions/discount offer/incentive tracking.
• Act as Operations contact for the 2630 E. Cahuenga building, by coordinating all physical projects with HB Operations staff. This includes assisting vendor, maintenance and security personnel so that they can complete their projects on site as needed.
• Assist with logistics for presales, on sales, discounts and promotions for Walt Disney Concert Hall, Hollywood Bowl and The Ford events and miscellaneous events as needed.
• Liaise with Sales, Marketing and Philanthropy Departments regarding any operational issues arising for Telesales/Telefunding.
• Accommodate ticket donation requests and confirmations.
• Maintain confidentiality of sensitive institutional information.
• Other duties as assigned as business needs dictate.

Relationships:

Reports To: Director, Sales & Customer Experience

Interacts With: Sales departments, Marketing staff, Philanthropy staff, Finance & IT staff, Artistic Planning & Presentations staff, Hollywood Bowl & Music Center staff, Customers

Position Requirements:

• College degree preferred and two years of administrative experience.
• Computer literate, fluent in full Microsoft Office suite including Outlook, Excel and Word.
• Experience with database systems an advantage.
• Able to learn new systems and processes quickly.
• A desire to work in the arts and general music knowledge helpful.
• Excellent writing and communication skills.
• Outstanding organizational skills
• Excellent customer service skills via phone and in person
• Must be positive, hardworking, diplomatic and possess strategic planning skills
• Good team player but also self-motivated, use initiative.
• Ability to perform under stress while maintaining a courteous and professional attitude toward clients and team members.
• Available to work flexible hours including evenings and weekends as needed
• Ability to remain seated at computer for extended periods.

The Los Angeles Philharmonic Association will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and the California Fair Chance Act.

Equal Employment Opportunity Policy

The Los Angeles Philharmonic Association is committed to provide equal employment opportunity for all applicants and employees. The Association does not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, age, physical or mental disability, legally protected medical condition or information, genetic information, marital status, gender, gender identity, gender expression, military status, veteran status, or any other basis protected by federal, state, or local law. Consistent with applicable law, the Association also provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures.