Security Manager - Campus & Event Operations

Job Description

Job Description

Position OverviewThe Security Manager leads the planning, coordination, and execution of security operations across the Highmark Mann Center campus, ensuring a safe, welcoming, and well-managed environment for audiences, artists, staff, and partners.
This role oversees day-to-day campus and event security operations, supervising security personnel, managing security systems and protocols, and coordinating closely with internal teams to support the smooth and secure delivery of performances and public events. The Security Manager plays a critical leadership role in maintaining a safe venue environment while contributing to the exceptional guest experience that defines the Mann Center.
The position is responsible for managing security staff during both routine campus operations and large-scale live events, (up to 12,500 guests). administering access control and security technologies, maintaining emergency response procedures and incident documentation, and continuously strengthening the organization’s safety practices.
Working in close collaboration with Event Operations, Facilities, and Guest Services, the Security Manager ensures that security planning and execution align with operational needs while upholding the Mann Center’s commitment to safety, professionalism, and hospitality.
This position reports to the Vice President & General Manager.

Culture
Vision:  The Mann will be recognized as the national model and trusted curator of “must-see” performances and transformative experiences in Philadelphia and beyond.
Mission:  The Mann Center for the Performing Arts – situated in historic Fairmount Park with breathtaking views of Philadelphia’s skyline – serves as one of the nation’s premier non-profit and intercultural outdoor performing arts organizations by:

• Creating, presenting, promoting, convening, and collaborating on a broad spectrum of high-quality, compelling, welcoming, and inspiring entertainment experiences in its acclaimed multi-stage campus;
• Providing leadership in arts education through innovative and high-impact, collaborative educational activities for young people throughout the Philadelphia region;
• Fulfilling the expectations of 21st-century audiences by embracing multimedia platforms;
• Being a deeply valued civic asset to everyone in the Philadelphia region, an active community stakeholder in West Philadelphia and our immediate neighborhoods, and a responsible steward of our natural campus and resources; and
• Making its facilities available as a public service to other non-profit organizations.

Values:  The Mann is committed to fostering long-standing relationships with its stakeholders—both internal and external—based on the following core values:

• Excellence – We seek to create first-class experiences that are unparalleled. We strive for exceptional quality in everything we do by always putting forth our best effort.
• Respect & Belonging – We foster a community marked by openness, fairness, and equality. We value, respect, and leverage our differences while sharing a common mission.
• Integrity – We consistently operate with unyielding honesty, honor, and transparency. We hold ourselves and each other to the highest ethical standards.
• Welcoming – We create an inclusive and friendly community where everyone feels special. We focus attention on serving our artists, guests, donors, team members, volunteers, and students.
• Innovation – We seek transformative, cutting-edge, and unique experiences on- and off-stage. We use creativity in all we do—from programming to problem solving.

Responsibilities
Essential Duties and Responsibilities

• Security Personnel Management
• Leads the hiring, scheduling, training, and performance management of seasonal campus security personnel.
• Supports the recruitment and onboarding of seasonal event security personnel.

Event Security Operations

• Maintains an on-site presence during campus events to oversee security operations and ensure the security program meets established safety objectives and operational expectations.
• With event operations staff, oversees the deployment and staffing of event security personnel and contracted law enforcement during concerts, festivals, and public programs based on event size, risk profile, and operational requirements.
• Serve as the primary on-site point of contact for all contracted law enforcement personnel during events.

Security Systems and Access Control

• Serves as operational administrator for security systems, including CCTV systems, access control systems, key control programs, and drone detection systems.
• Coordinates maintenance, repairs, and vendor support for security systems as needed.
• Ensures security systems are functioning properly during events and routine operations.
• Maintains inventory of security equipment, including magnetometers, screening equipment, and related security supplies and accessories.
• With the Front of House Operations Manager, oversees the campus security credential program.

Other Responsibilities

• Maintains and updates building and event security operating manuals, logs, and documentation.
• With Law Enforcement Liaison, participates in emergency preparedness planning, capital planning, and operational readiness initiatives.
• Prepares incident documentation and coordinates follow-up actions when necessary.
• Maintains regular office hours during the offseason to support campus security operations and ensures access control standards are maintained.

• The responsibilities of this role may change in accordance with the needs of the business.

Requirements
Authorized to work in the US
Accept a background check to be performed
Equal Opportunity Employer

The Mann Center for the Performing Arts provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Requisition #cmmwg2ha6e3ee0jlc1qky8azo