Lead Customer Service Representative

Ferguson

Ferguson - - Responsibilities: Act as the point of contact for the Client Services Team associates regarding SOP guidance, Trilogie, sourcing and product knowledge; 50% of job duties will consist of training and mentoring Sales Team associates; Assist Customer Service Manager with escalated customer issues and overflow calls; Provide input on performance evaluations of team members; Lead the team in the Manager's absence

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Vacancy posted 4 days ago

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