Senior Customer Service Representative

What we're looking for: Someone who brings a genuine passion for engagement and responsive service to every customer interaction.


Essential Duties and Responsibilities

• Enters customer orders into ERP.


• Acts as first line interface for daily customer inquiries (order status, shipment status, order problems etc.)

• Confirms orders, works closely with scheduling to provide updates on shipping status and notifies customers of any backorder or delivery date changes.

• Uses Customer ERPs and EDI Portals to pull and confirm POs and Order Data.


• Initiates customer JIT RFQs, revision updates and part reactivations.

• Resolves price and part discrepancies and updates the system ensuring ISO change control compliance.

• Coordinates and completes customer compliance requests and ASNs (Advanced Shipping Notice).


• Maintains records relative to customers and orders, such as item pricing, and customer lists.

• Sets up and administers "customer master" files in ERP system.

• Maintains and updates order entry procedures.


• Backs up planning on scheduling orders in ERP system.

Requirements

• High School diploma or equivalent.
• Minimum of 2 years of customer service experience.
• Ability to work in a fast-paced environment, handling a variety of tasks.
• Proficient in MS Office (Word, Outlook & Excel) & ERP (knowledge of Infor SyteLine a plus). Organized and detail oriented.
• Strong communication skills, both written and oral.
• Ability to maintain composure in stressful or challenging situations.
• Desire to learn and grow.
• Process and problem-solving mindset.