Assistant General Manager

Assistant General Manager

The Assistant General Manager is responsible for assisting the General Manager of the restaurant in establishing and maintaining customer service. The position is responsible for the various tasks involved in the overall operation of a store including measuring business trends, maximizing sales/profitability by developing staff and by controlling expenses, shortages and all aspects of sales, merchandising and inventory control.

Essential Functions:

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Coordinates efforts between the front of the house and the back of the house.
• Coaches, counsels and discipline employees on performance, service and attendance issues.
• Ensures that each customer receives outstanding service by providing a customer friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of customer service. Report any customer complaints to General Manager as well as District Manager.
• Maintains all merchandising standards, display presentation, signing standards and monitor inventory levels.
• Plans and assigns daily goals, tasks and assignments. Assure proper completion through follow-up.
• Maintains adherence to all Company policies and procedures.
• Manages all accounting tasks including management of funds (count drawer in the morning, take deposits to the bank, take cash out from servers, balance funds at closing), receiving (check in shipments and put away), inventory (place orders) and payroll (figure labor yield and percentage and communicate such to the District Manager).
• Any other duties as assigned by General Manager.
• Report to required meetings.