Network Lead
Techvilla Solutions
We are seeking an experienced Network Lead to provide technical leadership and operational support for large-scale enterprise network environments. The role will focus on network operations, major incident management, infrastructure modernization, lifecycle management, and emerging AI-enabled NetOps capabilities.
Roles and Responsibilities
- Lead major incidents, escalations, and service restoration for enterprise network services.
- Provide advanced L2/L3 support for LAN, WLAN, WAN, SD-WAN, VPN, wireless, and firewall technologies.
- Serve as a technical liaison between customers, delivery teams, and offshore support organizations.
- Coordinate with ISPs, carriers, OEMs, and third-party vendors for issue resolution and TAC support.
- Lead network refresh, EOL/EOS remediation, lifecycle management, and infrastructure modernization initiatives.
- Review EOL/EOS device inventories and recommend technology refresh and replacement plans.
- Coordinate site network upgrades, deployments, migrations, and implementation activities.
- Drive root cause analysis, trend analysis, proactive monitoring, and continuous service improvement.
- Maintain network documentation, runbooks, CMDB data, and knowledge repositories.
- Participate in operational reviews, service reviews, and leadership discussions.
- Monitor network environments using SolarWinds, ServiceNow, Cisco, and other enterprise monitoring platforms.
- Support event correlation, alert tuning, capacity monitoring, and proactive issue identification.
- Partner with automation teams to implement AI-enabled NetOps, self-healing, and network automation capabilities.
- Identify and drive automation opportunities to improve network reliability, efficiency, and operational performance.
Required Technical Skills
- 10+ years of experience in Network Engineering and Operations.
- Experience supporting global enterprise networks with 200+ sites.
- Strong expertise in:
- Cisco Routing & Switching
- Cisco Wireless
- Juniper Mist
- VMware VeloCloud SD-WAN
- Palo Alto Firewalls
- Cisco ISE
- SolarWinds
- ServiceNow
- AWS and GCP
- VPN
- DNS/DHCP/IPAM
- Strong experience with WAN, SD-WAN, wireless, network security, and enterprise infrastructure.
- Experience coordinating offshore support teams and managing network operations.
- Strong customer-facing, communication, and stakeholder management skills.
- Experience with OEM/vendor management and TAC engagement.
Vacancy posted 5 days ago
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