ID and Building Security Access Representative

ID And Building Security Access Representative

The ID and Building Security Access Representative utilizes complex systems to monitor and provide access to campus buildings and transportation services. The ID and Building Security Access Representative serves as a liaison to faculty, staff, and facility managers to ensure the safety of facility occupants and guarantee the smooth operations of all facility functions and operations.

Core Responsibilities:

• Assists customers with Photo ID badges, building access, parking, and public transportation.
• Processes sales of ID badges and accessories, parking and transit permits, parking validations, bicycle permits, and background checks.
• Assists customers with replacing broken/lost access and transit cards.
• Answers phone calls greeting students, faculty and staff and addressing and resolving issues through appropriate channels.
• Adheres to proper telephone etiquette and use of call center software.
• Monitors and responds to email inquiries received through two departmental email accounts, one for Parking and another one for Photo ID.
• Assists customers with scheduling UM Transportation Department shuttles.
• Processes and distributes daily reports including parking, transit, and access reports.
• Reconciles daily credit card, check, IDR, payroll deduction and student account sales.
• Files and scans department records.
• Programs and troubleshoots ID badges and access cards for campus locking systems.
• Processes employment clearances Logs customer interaction notes in database.
• Processes metal key requests and distribution to authorized individuals.
• Maintains office inventory.
• Works at the Emergency Hotline call center before, during, and/or after emergencies, including, but not limited to hurricanes.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

Department Specific Functions:

• The ID and Building Security Access Representative must use very complex systems T2 Flex, Pro-Watch and Onity Systems.
• Assists customers with Photo ID badges, building access, parking and public transportation.
• Processes sales of ID badges and accessories, parking and transit permits, parking validations, bicycle permits, and background checks.
• Assists customers with replacing broken/lost access and transit cards.
• Answer phone calls greeting students, faculty and staff and addressing and resolving issues through appropriate channels.
• Monitor and respond to email inquiries received through two departmental email accounts, one for Parking and another one for Photo ID.
• Assists customers with scheduling UM Transportation Department shuttles.
• Processes and distributes daily reports including parking, transit, and access reports.
• Reconciles daily credit card, check, IDR, payroll deduction and student account sales.
• Programs and troubleshoots ID badges and access cards for campus locking systems.
• Processes employment clearances.
• Files and scans department records.
• Logs customer interaction notes in database.
• Adheres to proper telephone etiquette and use of call center software.
• Processes metal key requests and distribution to authorized individuals.
• Categorized as Tier 1 emergency employee. Expected to work at the Emergency Hotline call center before, during, and/or after emergencies, including, but not limited to hurricanes.
• Other duties as assigned.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

Core Qualifications:

• High School diploma or equivalent
• Minimum 1 year of relevant experience

Knowledge, Skills and Attitudes:

• Ability to communicate effectively in both oral and written form
• Ability to handle difficult and stressful situations with professional composure
• Ability to maintain effective interpersonal relationships
• Ability to recognize, analyze, and solve a variety of problems
• Ability to exercise sound judgment in making critical decisions
• Commitment to the University's core values

Any relevant education, certifications and/or work experience may be considered.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.