Bilingual Customer Service Representative (English/Spanish)
Sonia Reyna-Farmers Insurance Agency
Job Description
Job Description
We are looking for a Bilingual Customer Service Representative to join our team. This role is key in supporting our clients with policy servicing, payments, renewals, and general inquiries.
Responsibilities
- Answer incoming calls and assist clients in English and Spanish
- Process payments and policy changes
- Issue ID cards, certificates, and endorsements
- Contact clients regarding renewals, documents, and missing signatures
- Follow up on NOCs, cancellations, and reinstatements
- Document all customer interactions in our management system
- Provide exceptional service and build long-term relationships with clients
Requirements
- Fluent in both English and Spanish (verbal and written)
- Previous customer service experience (insurance preferred)
- Strong communication and organizational skills
- Comfortable using computers and learning software systems
- Must be detail-oriented and reliable
- Insurance experience required (we will train the right candidate)
Benefits
Dental Insurance###Vision Insurance###Mon-Fri Schedule###Hands on Training###Life Insurance###Paid Time Off (PTO)###Career Growth Opportunities###
Vacancy posted 3 days ago
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