Records Management Specialist II

Records Management Specialist II Employment Type: Full-Time, Mid-Level Department: Office Support CGS is seeking an experienced Records Management Specialist to provide administrative support for a large Federal agency initiative. The role involves managing electronic records, delivering training, and ensuring high-quality customer service to internal and external stakeholders. Skills and attributes for success: Customer Service Excellence: Ability to interact professionally with a wide range of individuals, resolving issues promptly and maintaining a positive approach. Strong Organizational and Time Management Skills: Proven track record of managing records, files, and data accurately and prioritizing tasks in a fast-paced environment. Adaptability with Technology: Comfortable using electronic records systems and quickly learning new software to enhance productivity. Training and Development Capabilities: Experience delivering training, creating clear instructional materials, and facilitating learning sessions. Effective Communication: Excellent written and verbal skills for documentation, team coordination, and end-user support. Team-Oriented with Independent Drive: Collaborative and self-motivated, capable of working independently and contributing to continuous improvement. Qualifications: Previous customer service experience focused on client satisfaction. Background in records or data management, including organization, maintenance, and retrieval of information. Proficiency with Microsoft Windows and related applications, such as the Microsoft Office Suite. Experience with electronic recordkeeping systems or document management platforms. Prior training experience, including designing, writing, and facilitating training modules. Ideally, you will also have: College Degree Benefits: Health, Dental, and Vision Life Insurance 401(k) Flexible Spending Account (Health, Dependent Care, and Commuter) Paid Time Off and Observance of State/Federal Holidays We care about our employees and are committed to providing a comprehensive benefits package that supports your well‑being and professional growth. #J-18808-Ljbffr