HIM Specialist II

Health Information Management Specialist II

Under the direction of the HIM Supervisor, the HIM Specialist II provides support to the Health Information Management department by scanning documents into the Electronic Medical Record (EMR) and routing scanned information to the appropriate provider. In addition, the HIM Specialist II will respond to requests for medical records by releasing/obtaining records when appropriate and following HIPAA and Massachusetts privacy laws. The HIM Specialist II will enter clinical data into the EMR under the guidance of the HIM Supervisor. The HIM Specialist II may also act as a representative for the HIM department at departmental meetings in the absence of the HIM Supervisor. The HIM Specialist II will serve as non-supervisory team leader to ensure daily operations remain on track. Additional projects may be delegated to the HIM Specialist II.

Representative duties include:

• Prepare and/or scan documents into the electronic document imaging system.
• Examine pages and verifies accuracy of patient information on each page, and ensures placement into appropriate patient electronic medical record.
• Index scanned images in the appropriate patient electronic medical record, while analyzing the quality of scanned documents.
• Receive incoming requests for information and responds to requests by opening mail, assisting with telephone inquiries, and retrieving and/or sending faxes in a timely manner.
• Completes release of information requests by importing medical records requests accurately and correctly into the EMR, examining release for completeness and accuracy, and releasing records to authorized parties according to established procedures while observing patient privacy laws; electronically transmits medical record to processing operations.
• Process incoming/outgoing correspondence and perform required follow up actions with patients and providers via telephone, fax, and email in a timely manner and with exceptional customer service.
• Process requests for records retrievals from external facilities as indicated by patient requests or valid external requestor

Meets agency participatory expectations:

• Adheres to all agency and departmental policies and procedures
• Participates in quality assessment and improvement activities as requested
• Adheres to the highest principles of patient and client confidentiality
• Adheres to established safety policies, procedures and precautions; identifies potential or actual unsafe situations in the environment and informs appropriate staff
• Attends all required meetings, in-services and professional trainings
• Maintains professional competence necessary to perform job responsibilities; maintains and provides agency with records of continuing education activities
• Serves on agency committees and in professional organizations when requested
• Responsible for safeguarding patient records and ensuring compliance with HIPAA standards.
• Responds to requests for patient records by external sources and transmitting them appropriately and in a timely fashion

Perform additional duties as delegated by the HIM Supervisor.

Requirements include:

• High School graduate/equivalent
• Ability to comprehend moderate complexity clinical terminology
• Strong knowledge of HIPAA privacy regulations required
• Minimum 1 year experience performing release of information
• Minimum 1 year experience scanning and indexing documents
• Minimum 6 months experience using Epic
• Proficiency with Microsoft Office to include Word, PowerPoint, Outlook, and Excel
• Impeccable customer service skills
• Ability to work independently
• Demonstrated ability to evaluate ROI authorizations for validity
• Demonstrated ability to work respectfully and effectively with individuals from a wide range of backgrounds, perspectives, and life experiences. This includes engaging constructively with colleagues, patients, clients, and vendors in a manner that reflects professionalism, empathy, and cultural awareness, without regard to race, color, national origin, sex, gender identity, sexual orientation, religion, age, disability, or other protected characteristics as defined by applicable law.

Preferred qualifications:

• Associate degree
• Minimum 1 year experience using Epic

This is a union position in a Fenway Health bargaining unit represented by 1199 SEIU United Healthcare Workers East. We offer competitive salaries, and for those who qualify, an excellent benefits package; including comprehensive medical and dental insurance plans, and a retirement plan with employer match. We also provide 11 paid holidays, paid vacation, and more. LGBTQIA+ identified persons, Black, Indigenous, and other people of color (BIPOC), and individuals from other historically underrepresented communities are strongly encouraged to apply.