Member Experience Specialist II, Branches
MIT
Member Experience Specialist II, Branches
Member Experience Specialist II, Branches, Credit Union, is a first point of member contact for branch, online or Contact Center and offers information, assistance and solutions addressing financial needs and challenges via email, phone or written correspondence.
The full job description is available here.
Required: A minimum of three years of experience, financial services preferred; High school diploma or equivalent certificate of education; great communication skills; patience and some leadership skills to resolve complicated member issues; and be fully versed in all of our products and services and able to effectively cross-sell. Preferred: Experience in cash handling, credit card transactions, balancing for one or more years.
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