Host / Reservationist

10pin Bowling Lounge is seeking Host/Hostess for the front desk reception. No prior experience is necessary for this position but are seeking hospitality minded individuals willing to learn and train on the job. 

The Host/Hostess will have the responsibility of providing an amazing bowling experience to our guests, greet them with a smile and deliver prompt, friendly and efficient service. They are responsible for assigning bowling lanes, distributing shoes, answering phones, directing guests, and monitoring activity on the lanes.
Uniforms are required! 

RESPONSIBILITIES

-Greets guests with a smile and provides them with information about 10pin’s services, promotions, pricing, and specials

-Efficiently and accurately operates all functions of the bowling computer system

-Answers phone with the proper greeting and provides prompt and accurate information  

-Ensures maximum utilization of lanes through efficient control of guest flow  

-Tracks lane availability and assigns open lanes

-Manages lane status and assists with any cleaning necessary on the lanes before seating any new guests

-Strong understanding our menu and brand

-Maintains a clean and organized work environment

-Properly notifies manager of any lane issues

-Cash handling: gives proper change and maintains accurate cash drawer

-Assists other employees with miscellaneous duties to prevent delays in guest service

-Promptly assists and responds to guest questions and seeks help from management and other employees as needed

-Graciously accommodates all scheduled parties and events

-Effectively manages the wait list

-Extend a friendly goodbye and invite all guests back to the venue

-Additional tasks as assigned by management  

SKILLS & QUALIFICATIONS

-Superior customer service skills

-Ability to multitask

-Ability to work under pressure

-Strong communication skills

-TEAM PLAYER

-General math skills

-Must keep work area clean and organized

-Proactive and takes initiative

-Requires standing throughout shift