On-Site Community Association Manager

Community Association Manager

Medley at Mirada, located in San Antonio, FL, is pleased to announce an excellent career opportunity for a Community Association Manager! We are seeking a driven individual who is eager to learn, contribute, and grow within a fast-paced hospitality-focused property organization. As part of Troon, you'll contribute to a global leader in golf and community management.

Position Summary: A Community Association Manager (CAM) serves as the Operations Officer of the Homeowners Association (HOA). The CAM oversees all aspects of the HOA operations including relationships between the Community and its residents, guests, and employees. In addition, the CAM works directly with Community Board of Directors, Troon Leadership, Finance/Budget Team, and Vendors to provide the unparalleled service, accountability and the ultimate lifestyle experience for our residents.

Responsibilities:

• Delivers and promotes prompt, courteous and genuine service to all residents, guests, and employees.
• Motivates, directs, and assists department heads and front-line staff on a daily basis.
• Plans, develops, and implements operational procedures and methods in concert with Troon practices and policies.
• Oversees the Privacy functions in coordination with the Board.
• Ensures that goals and objectives of the HOA are implemented to meet the expectations of the residents, Board of Directors, and Troon Management.
• Coordinates development of operating and capital budgets according to the budget calendar; monitors monthly, quarterly, and annual financial statements for the HOA; takes effective corrective action as required.
• Maintains respective memberships with relevant professional associations.
• Attends conferences, workshops and meetings to keep abreast of current information and developments in the field.
• Understands and keeps abreast of HOA's financial record keeping.
• Completes daily, month-end, and annual reporting as required.
• Monitors the quality of the HOA's services and ensures maximum resident satisfaction.
• Secures and protects the HOA's assets, including facilities and equipment.
• Builds and nurtures professional relationships between the Community, the Team Members, and the Company.
• Assists in directing and coordinating the activities of contracted vendors and evaluating their performance.
• Facilitates and prepares paperwork for meetings, such as Budget, Annual, and Board of Directors.
• Investigates complaints, disturbances, and violations and resolve problems following rules and regulations.
• Inspects grounds (including residences), facilities, and equipment to determine necessity of repairs or maintenance.
• Solicits and analyzes bids from contractors for community repairs and/or maintenance.
• Assists in planning, scheduling, and coordinating of general maintenance, major repairs, and construction projects as directed.
• Maintains records of maintenance and operating costs as well as all related Association expenses.
• Purchases supplies as needed.
• Assists the Board with the selection of vendors and manage contracts for provision of Association services such as cleaning, maintenance, and security services as directed.
• Assists in the preparation of detailed budgets and financial reports for Associations.
• Confers regularly with community association members to ensure their needs are being met.
• Meets with the Board of Directors and committees to Association matters.
• Provides leadership to Team Members.

Qualifications:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and safely.
• The requirements listed are representative of the knowledge, skill, and/or ability required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Please speak to your supervisor if you feel that you require an accommodation.

Education/Certifications/Licenses/Training:

• Community Association Manager (CAM) License required.
• High School Diploma required, Bachelor's Degree preferred.
• Must obtain any required local and state licenses or certifications.

Experience/Background/Knowledge:

• Five years of previous community management experience in association operations required.
• A minimum of ten years of professional experience is preferred.
• Proven leadership experience is mandatory.

Skills:

• Ability to communicate effectively with residents and employees in one-on-one and small group situations in a fast paced environment.
• Ability to create and disseminate clearly written correspondence. Ability to delegate responsibilities.
• Ability to motivate, develop and manage a team. Must be computer literate.
• Must be able to perform math computations essential for budgeting and cost analysis purposes.

Physical Requirements:

• While performing the duties of this job, the employee is regularly required to stand and talk or hear.
• The employee frequently is required to walk; use hands to finger, handle, or feel; reach with hands and arms; and climb or balance.
• The employee is occasionally required to sit; stoop, kneel, and crouch; and taste or smell.
• The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
• At times, may be required to operate a motor vehicle.

Benefits & Other Compensation:

• Healthcare Benefits – Medical, Dental, and Vision coverage.
• Retirement Benefits – 401(k) with employer match (19 years of age and older).
• Time Off – Paid time off (PTO) and leaves of absence, in accordance with applicable law and eligibility criteria.

About Troon:

Founded in 1990 and headquartered in Scottsdale, AZ, Troon is the world's largest professional club management company, that specializes in services in golf, hospitality, and residential communities. With more than 900 locations in 45+ states and 27+ countries, Troon is a leading employer in hospitality. Guided by values that emphasize being infectiously energetic, consciously kind, and humbly prosperous, Troon offers professionals the opportunity to grow and succeed within a globally respected organization.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.