Front Desk Clerk-Berwyn East

Job Title

Berwyn Place East located in Columbus, Ohio

Contingent-On Call

All Shifts

Job Summary

The Front Desk Clerk is responsible for maintaining the safety, security, and orderly operation of the building while providing professional, courteous service to residents, guests, and staff. This role follows established policies and procedures and takes direction from site leadership.

Key Responsibilities

• Monitor lobby traffic and ensure all guests sign in/out, provide proper identification, and follow building policies.
• Maintain alertness at all times and accurately document incidents and activities during each shift.
• Accept and properly account for rental payments.
• Sort and distribute mail in a timely manner.
• Conduct routine inspections of common areas and maintain a clean, professional lobby appearance (business casual attire).
• Submit and track maintenance work orders; report emergencies immediately to Maintenance.
• Report hazardous conditions or emergencies to management and document accordingly.
• Attend required meetings and court appearances as scheduled.
• Ensure desk coverage by coordinating shift coverage for absences; remain on duty until coverage arrives.
• Notify the Assistant Manager at least four (4) hours in advance if unable to report to work.
• Travel between and provide coverage at multiple buildings as needed; reliable transportation required.
• Adhere to scheduling rules, including no more than two consecutive shifts within a 24-hour period.

Professional & Conduct Standards

• Communicate effectively and respectfully with residents, visitors, and staff.
• Maintain professional boundaries at all times; personal involvement with residents or staff is prohibited and may result in immediate termination.
• Submit time-off requests at least two (2) weeks in advance in accordance with NCR HR policies.
• Arrive on time with no more than a five-minute grace period.

Customer Service Standards

• Answer phones within 13 rings using a professional greeting.
• Accurately record phone messages with required details (staff only).
• Buzz in residents, visitors, and staff within 13 seconds.
• Sort and distribute mail within 2045 minutes of receipt.
• Use courteous language in all interactions (e.g., "please," "thank you," "how may I help").

Knowledge, Skills, & Abilities

• Commitment to NCR's mission and the Supportive Housing philosophy.
• Strong customer service, organizational, and multitasking skills.
• Effective verbal and written communication skills.
• Basic math and analytical ability.
• Ability to manage conflict, de-escalate situations, and maintain professional boundaries.
• Understanding of low-income and homeless populations and crisis intervention techniques.
• Ability to work collaboratively in a team environment and act professionally at all times.

Job Requirements

• High School Diploma or GED required
• Minimum of one (1) year of recent work experience
• Ability to work an eight-hour shift with access to kitchen and restroom facilities

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, military status, disability, genetic information and/or any other characteristics protected by applicable law.