Customer Service Representative

Pet Emergency & Referral Center Client Service Representative

Do you thrive in a fast-paced team atmosphere and enjoy providing compassionate care to others? If so, Pet Emergency & Referral Center is looking to add YOU to their Client Service team!

Salary: $19.00 - $21.00 per hour based on experience Schedule: We are a busy 24-hour emergency and specialty hospital. Hours and days of the week will vary, shifts available 6am-3pm, 9am-6pm, 11am-8pm, four 9 hour shifts per week. Holidays and weekends are required. Weekly shifts will be between 3-5 days per week, not to exceed 40 hours.

Benefits

• Full-benefits package with medical/dental/vision insurance plans, Life/ADD insurance plans
• Employee Assistance Program
• 401K with employer match
• Paid time off, sick time, and parental leave
• Discounted Employee Pet Insurance, Pet Services, + Supplies, employee Costco membership
• Birthday bonus and milestone recognition bonuses
• Referral rewards program for hospital recruits
• Uniform allowance
• And more!

PERC in Palm Beach Gardens, Florida is a busy and growing 24-hour Emergency and Specialty hospital offering a fast-paced work environment. The Emergency service is staffed by seasoned Veterinarians to provide high quality medical care to our patients around the clock, while working within a culture of true teamwork and collaboration with the Specialty departments, who offer referral and continued care for critically ill patients. We work hard to support a learning environment where everyone is encouraged to ask questions and learn from co-workers, clinicians, and specialists. Our team thrives in a fast-paced environment, allowing you to stay busy, excel at your duties, and making it an exciting place to be. We foster an environment where all our team members are utilized to their fullest ability and encouraged to continue their professional development.

As a Client Service Representative, your responsibilities will include but not be limited to:

• Promoting and maintaining exceptional customer service.
• Handling busy, multi-line phone system.
• Scheduling appointments for all departments.
• Act as a point of contact with referral hospitals to ensure all patient records are sent and received appropriately.
• Check clients in and out.
• Act as a liaison between clients and clinical staff, ensuring clear and concise communication.
• Support clients through difficult and emotional processes by maintaining professionalism and displaying empathy in all interactions.
• And more...

About You:

• 2+ years of Veterinary Customer Service or Hospitality Experience
• Demonstrated professionalism in all interactions and transactions, and experience with de-escalation of difficult and stressful client or employee situations in a respectful and professional manner. Ability to promote effective communication between the CSR team, doctors and technical staff.
• Proficient in using computer and phone technology to manage appointments, records, and client communications efficiently.
• Ability to be flexible and adjust to a consistently changing environment, with a desire to grow and adapt within the hospital and professional field.
• Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus.