Field Clinical Coordinator

Field Clinical CoordinatorDeliver hands-on training to nurses and caregivers on device operation, maintenance, and interpretation of readingsProvide on-site and remote support to address common device and system issuesEnsure compliance with facility protocols and company guidelines during device useCoordinate and facilitate telehealth assessments in collaboration with Nurse Practitioners (NPs)Support nursing teams in performing basic patient reviews for stable patientsMaintain strong clinical understanding, communication, and bedside interaction skillsRespond promptly to service requests to resolve device malfunctions or connectivity issuesDiagnose and address minor hardware or software problems, escalating complex cases to the technical support teamReplace or maintain faulty devices to ensure uninterrupted clinical operationsEnsure all necessary firmware updates are applied to keep devices performing optimallyCoordination with the Installation Team to deploy RPM devices (e.g., sensors, monitors, software systems, etc) at healthcare facilitiesEnsuring proper device calibration, pairing, and network connectivityPerforming initial setup tests to verify full functionality before leaving the siteCompliance with HIPAA regulations and company policies to ensure patient data privacyAdherence to safety protocols when handling medical-grade electronic devicesVerification that devices meet hospital infection control standards before and after installationMaintenance of relevant certifications (e.g., CNA, Paramedic, MA) as required for compliance and safetyLog all installation, troubleshooting, and repair activities in the systemTimely reporting of recurring issues to engineering or product teams for improvementMaintenance of detailed service logs, customer interaction records, and resolution statuses