Patient Care Consultant MI - Detroit

Patient Care Consultant

Sono Bello is America's top cosmetic surgery specialist, with 185+ board-certified surgeons who have performed over 300,000 laser lipo and body contouring procedures. A career at Sono Bello means being part of a dynamic and high-energy work environment where every team member can make a difference. We love what we do, and it shows! We believe everyone deserves to have their best body today and pursue their best life now.

Sono Bello is seeking a dynamic Patient Care Consultant (PCC) with a passion for aesthetics to join our team. The PCC will conduct in-person consultations, guide patients through the Sono Bello process, and help them choose procedures that align with their goals.

The ideal candidate should have a demonstrated history of sales success, experience thriving in a fast-paced setting, possess confidence, emotional intelligence, and credibility, exhibit high integrity, and maintain an excellent work ethic. This position demands a highly motivated individual with robust negotiation and closing abilities, capable of addressing objections effectively within a face-to-face consultative setting.

Primary Responsibilities:

• Meet with new and returning patients to understand their goals and guide them toward the appropriate treatment plan, partnering with the surgical team (Doctor) as the next step in their transformation journey.
• Educate patients on our unique approach, available procedures, process expectations, and financing/payment options.
• Coordinate timely follow-up with both the in-center clinical team and the patient to ensure a seamless, positive experience before and after the procedure.
• Build and manage a strong patient pipeline, including proactive follow-up with prospective patients.
• Serve as a leader within your center, keeping the team informed, engaged, and focused on delivering an exceptional patient experience.

What We're Looking For:

• A proven track record of sales success (3+ years) in a high-energy, fast-paced environment.
• Experience in one-on-one consultative sellingespecially in aesthetics (e.g., plastic or cosmetic surgery, skincare, hair restoration, or laser treatments)is highly valued.
• Ability to quickly build rapport, understand patient needs, and create urgency that drives action.
• Strong interpersonal skills to foster effective relationships with patients, physicians, and team members.
• Self-motivated, accountable, and driven to exceed goals and manage KPIs for strong financial results.
• Maintains professionalism and composure under pressure.
• Exceptionally organized, detail-oriented, and able to juggle competing priorities with ease.
• Positive outlook and a passion for what we do!
• Must be available to work the last three business days of the month, per our time off guidelines.

Compensation:

At Sono Bello, we believe that our team members are the keys to our success. We offer competitive pay, generous monthly bonuses, and excellent training.

The compensation package includes:

• $50,000.00 $60,000.00 base salary
• Overtime and overtime premium
• Uncapped bonus based on KPI and goal achievement
• Total compensation ranges between $160,000.00 $250,000.00 annually

Pay may vary by location, and actual compensation depends on factors like qualifications, experience, skills, and business needs. Sono Bello may adjust this range in the future. Full-time employees may also receive benefits such as incentives, equity, health coverage, 401(k) matching, paid time off, and parental leave.

Benefits Package includes Medical, Dental, Vision, Life Insurance, 401K, EAP, PTO, and Paid Holidays.