Engineer III

Cloud Engineer III – M365 

Location: This is a hybrid opportunity in Delhi NCR, Bangalore, Hyderabad, Gurugram area.

Insight at a Glance

• 14,000+ engaged teammates globally with operations in 25 countries across the globe.
• Received 35+ industry and partner awards in the past year
• $9.2 billion in revenue
• #20 on Fortune’s World's Best Workplaces™ list
• #14 on Forbes World's Best Employers in IT – 2023
• #23 on Forbes Best Employers for Women in IT- 2023
• $1.4M+ total charitable contributions in 2023 by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions.

About the role

As a Cloud Engineer III , you will serve as the final escalation point for complex Microsoft 365-related incidents, problems, and service requests. We will count on you to analyze, diagnose, and resolve critical issues impacting the availability and performance of Microsoft 365 services. Along the way, you will get to:

• Design and implement advanced configurations in Microsoft Exchange Online, including hybrid deployments and advanced mail flow scenarios.  
• Perform mailbox migrations and implement high-availability solutions.  
• Lead the resolution of complex issues related to SharePoint Online and OneDrive for Business, including data governance, compliance, and custom solutions.  
• Provide guidance on optimal SharePoint architecture and document management strategies.  
• Architect and optimize Microsoft Teams environments for large-scale collaboration and communication.  
• Troubleshoot and resolve complex audio/video conferencing and integration issues in Teams.  
• Architect and implement advanced identity and access management solutions using Azure Active Directory Premium features.  
• Provide expertise in Conditional Access, Privileged Identity Management (PIM), and Azure AD Connect configurations.  
• Design, implement, and manage advanced security measures within Microsoft 365, including Data Loss Prevention (DLP), Advanced Threat Protection (ATP), and Azure Information Protection.  
• Lead security incident response activities and investigations.  
  Design and implement complex Mobile Device Management (MDM) policies for a diverse range of devices.  
• Lead initiatives to optimize device connectivity, security, and compliance.  
• Develop and implement advanced automation scripts using PowerShell or other scripting languages.  
• Lead automation initiatives to streamline administrative tasks and enhance operational efficiency.  
• Create and maintain comprehensive technical documentation, including architectural diagrams and best practices.  
• Mentor and share knowledge with Level 1 and Level 2 support engineers.  
• Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.

What we’re looking for

• Bachelor's degree in Information Technology, Computer Science, or a related field.  
• 5 to 10 years of relevant experience

• Extensive experience in a Level 3 support role with a focus on Microsoft 365 services.  

• Certifications such as MS-100, MS-101, MS-203 and ITIL are highly desirable.  

• Strong expertise in PowerShell scripting and automation.  

• In-depth knowledge of Microsoft 365 security and compliance features.  

• Proven experience in leading incident response and problem-solving initiatives.  

• Excellent communication, leadership, and collaboration skills.  

What you can expect

We’re legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include:

• Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year.
• Medical Insurance
• Health Benefits
• Professional Development: Learning Platform and Certificate Reimbursement
• Shift Allowance

But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Join us today, your ambITious journey starts here.

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.