Product Support Specialist

Product Support Specialist Location: Near to Epiroc Service Centers in Ludlow, MA or Harrisburg, PA or proximity to international airport in New England, Northern Texas or mid-Atlantic area. Type of Work: Travelling to customer locations, 75% travel. Salary Range: $45.00 - $55.00 hourly, depending on experience and qualifications. Benefits Benefits eligibility begins the 1st of the month after start date Health care eligibility – including medical, dental, vision, prescription and telemedicine Wellness program Employee discounts Short and long‑term disability insurance Life and AD&D insurance Flexible Spending Accounts (FSAs) and Health Savings Account (HSA) Employee Assistance Program 401(k) plan Direct deposit Tuition reimbursement program Paid Vacation Paid Sick Time Responsibilities Troubleshoot equipment performance and reliability issues while delivering guidance to improve operational uptime and maintenance effectiveness. Provide product and application expertise for Epiroc Parts & Services Division (PSD) equipment to service centers, dealer partners, customers, and internal stakeholders. Communicate product updates, technical service information, and training materials across internal teams and customers to promote consistent equipment performance and customer satisfaction. Collaborate with planners, reliability personnel, and operational teams to support maintenance planning, scheduling, and development of standard operating procedures (SOPs). Support warranty and technical service activities, including technical campaigns, service bulletins, and coordination with Product Companies. Assist with maintenance strategy implementation, critical parts planning, and job plan development to improve equipment reliability and operational readiness. Conduct machine inspections, technical evaluations, and related field support activities to identify improvement opportunities and support customer operations. Contribute to continuous improvement initiatives, KPI performance, technical training efforts, and cross‑functional collaboration to strengthen service execution and operational efficiency. Requirements Certificate or degree from a Technical or Trade School in hydraulics, electrical systems, or related field or equivalent industry experience of 3 to 8+ years. Demonstrated understanding of mining or mineral extraction processes, equipment applications, and maintenance requirements. Strong mechanical and technical aptitude, including experience with hydraulic, electrical, control, and navigation systems used on Epiroc and other OEM equipment. Ability to troubleshoot technical issues, communicate effectively with customers and internal stakeholders, and support technical training initiatives. Proficiency with Microsoft Office Suite, internet, file management as well as the ability to learn Epiroc specialty software applications i.e. TechInfo, Rigscan, SharePoint, M3. Successfully complete required Epiroc technical, application, and credential training programs for relevant product lines within established timelines. Maintain required US Department of Labor, Mine, Safety & Health Administration Training Certificates, or agree to complete the training program(s) needed to acquire the Training Certificates by date required by Manager. Must maintain a valid driver's license in good standing and be willing to travel up to 80% of the time domestically, with occasional international travel as business needs require. Preferred candidate will reside within close proximity to a major airport or Epiroc Service Center to support regional travel demands. Work Environment: Exposure to moving mechanical parts, fumes, airborne particles, and outdoor weather conditions. Regularly requires lifting up to 25 pounds and frequently up to 50 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. Personal protective equipment (PPE) may be required. This position is designated as Safety Sensitive. Employment at Epiroc is at-will, which means that either you or the company can terminate the employment relationship at any time, with or without prior notice, and for any reason not prohibited by statute, in accordance with state and federal guidelines. All employment is continued on that basis. Epiroc is an equal‑opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. #J-18808-Ljbffr Epiroc Drilling Solutions, LLC