JD- Customer Service Documentation ...

Keylent Inc

Lisle, IL

Customer Service Documentation Developer

Experienced Information Developer/Technical Writer with more than 5 years of experience

Hands-on experience with developing customer service documentation

Knowledge of Electrical wiring harness and schematic Capital logic 2207

Experience with service tools and its specifications used for vehicle servicing

Good understanding of Agile environment & alignment to Agile writing principles

Excellent verbal and written communication skills

Experience with cross-site collaboration for content development

Gather data from and work with PLM, R&D and to ensure appropriate creation and timely delivery of technical publications to coincide with product release

To work with cross-functional Teams

Knowledge of XML and DITA XML authoring using PTC Arbortext Editor

Knowledge of PTC Creo view and PTC Windchill

Experience with Teamcenter Unigraphics to understand Layout and graphics illustration

Work to improve the content and appearance of customer documentation continuously

Achieve expert product knowledge to produce quality materials and high-level technical solutions being developed

Excellent analytical and problem-solving skills

Experience in providing automation solution for Arbortext as per customer's requirement

Exposure in Automotive Domain if any

Development of appropriate documentation to support technical publication manuals

The candidate must have bachelor's degree in electrical engineering

Ability to communicate effectively across multiple levels of management

Apply

Vacancy posted 2 days ago

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