Aisles Online Shopper

Additional Considerations: Night & Weekend Shifts Required. At Hy‑Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. Job Title Aisles Online Shopper Department Aisles Online FLSA Status Non-Exempt Core Competencies Partnerships Growth mindset Results oriented Customer focused Professionalism Reporting Relations Reporting Accountable and reports to: District Store Director, Store Manager, Assistant Managers of Store Operations, Perishables, and Health Wellness Home; Online Shopping Department Manager. Positions that report to you: None. Primary Duties and Responsibilities Provide prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store. Smile and greet customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store. Make an effort to learn customers’ names and address them by name whenever possible. Assist customers by escorting them to the products they are looking for, securing products that are out of reach, loading or unloading heavy items, making note of and passing along customer suggestions or requests, and performing other tasks to enhance the shopping experience. Answer telephone and emails promptly and provide friendly, helpful service to customers who call. Accurately select groceries ordered online by customers. Select highest quality produce, meat, and other fresh products. Select, scan, and bag items from all temperature zones. Adhere to company policies and individual store guidelines. Report to work when scheduled and on time. Secondary Duties and Responsibilities Tender customer orders through POS and charge the customer’s credit card. Gather orders, place in storage at proper temperature, and retrieve from storage prior to customer’s arrival. Ensure products maintain proper temperature through the entire process. Place items in holding area for pick‑up. Lift, carry, and load groceries into customer vehicle. Continuously monitor incoming online orders to ensure prompt, on‑time fulfillment. Perform other job‑related duties and special projects as required. Education and Experience High school diploma or equivalent preferred. Knowledge, Skills, Abilities and Worker Characteristics Commitment to the Hy‑Vee Mission and willingness to promote the values of the company. Good verbal and written communication skills. Strong interpersonal skills; ability to relate to and interact with people in a friendly, professional manner. Ability to identify problems, develop, and execute solutions. Must possess the ability to substitute products for customers, upon request and unavailability. Well organized, able to multi‑task, and work in a fast‑paced environment. Ability to work independently and complete daily workload with limited supervision. Physical Requirements Visual requirements: ability to see detail at near range with or without correction. Physically able to perform medium work: occasionally lifting or carrying objects of no more than 50 pounds, with frequent standing, walking, and lifting/carrying of objects of no more than 25 pounds. Must be able to perform stooping, kneeling, reaching, handling, grasping, feeling, talking, hearing and repetitive motions. Working Conditions Position performed mostly in a retail store setting. May be exposed to dust, noise, and temperature extremes. Possible hazards from moving equipment and possible electrical shock. Constant pressure to meet deadlines and handle multiple projects in a day. Fast‑paced work environment. Equipment Used to Perform Job Pallet jack, box cutter, cash registers, trash compactor, forklift, calculator, telephone, intercom, cardboard compactor, copier, fax (within wage and hour guidelines). Contacts Daily contact with store personnel, customers, and the general public. Compensation & Benefits Anticipated hourly starting wage $13.50 to $16.80 depending on experience. For information on company benefits visit Benefits | Hy‑Vee. Additional Information Employment is contingent upon the successful completion of a pre‑employment drug screen. #J-18808-Ljbffr