Billing Specialist

Job Description Now Hiring: Billing Specialist Location: Corona, California | Full-Time | 8:00 AM – 5:00 PM (Monday–Friday) Department: Accounting – Billing Unit Classification: Non-Exempt | Reports To: Billing Manager Our Mission At Inland Respite, Inc., we are committed to improving the lives of individuals with developmental disabilities and their families by providing compassionate respite services that promote independence, dignity, and quality of life. The Accounting Department plays a critical role in ensuring the financial integrity and accuracy that supports our mission-driven operations across all programs and regional offices. Position Summary The Billing Specialist is responsible for performing complex and technical duties related to billing, timekeeping, and data reconciliation to support Inland Respite’s financial operations. This position combines and streamlines functions previously handled by the Universal Billing Clerk and Timekeeping Analyst, ensuring accuracy, timeliness, and compliance with all company, state, and federal requirements. Reporting to the Billing Manager, the Specialist acts as a key liaison between internal departments—including Payroll, People Operations, and Respite Services—and external partners such as Regional Centers, ensuring billing and payroll accuracy while maintaining exceptional communication and customer service. Key Responsibilities Billing & Invoice Management Process Agency and Employer of Record (EOR) billing accurately and on time. Review and audit all timecards for client authorization, parent signatures, service schedules, and mileage records. Maintain and reconcile e-billing invoices; follow up on discrepancies, late submissions, and payment errors. Post invoices in the e-billing system and conduct monthly zero-billing and over-hours audits. Ensure compliance with vendor, client, and regional center billing requirements. Maintain accurate billing records and adhere to established company billing cycles and protocols. Timekeeping & Data Accuracy Review electronic and paper timecards for accuracy and completeness. Identify and resolve timekeeping discrepancies by coordinating with Respite Care Providers and related staff. Reconcile time and attendance data in the electronic time management system. Troubleshoot timekeeping software issues and provide user support. Train staff on proper use of timekeeping systems and procedures. Communication & Coordination Maintain consistent communication with Respite Services, Regional Centers, People Operations, Payroll, and client families. Follow up on client hour adjustments, reductions, and cancellations. Respond promptly and professionally to billing and timekeeping inquiries. Provide cross-departmental assistance during high-volume or short-staffed periods. Auditing & Reporting Conduct twice-monthly audits of pay stubs against approved timecards to ensure payroll accuracy. Generate reports using Microsoft Excel, Access, or other approved systems. Identify opportunities for process improvement to increase efficiency and accuracy in billing and timekeeping operations. Customer Service & Professionalism Deliver excellent customer service when interacting with staff, clients, and community partners. Handle confidential information in accordance with company policy and privacy laws. Uphold Inland Respite’s values of integrity, accuracy, and service excellence. Qualifications High school diploma or equivalent (GED) required; coursework in Accounting, Business Administration, or related field preferred. 2–4 years of experience in billing, timekeeping, or accounting. Proficiency in Microsoft Office Suite (Excel, Access, Outlook, PowerPoint, Word) and QuickBooks. Working knowledge of billing, HCM, and payroll systems. Strong analytical, organizational, and communication skills (bilingual English/Spanish preferred). Ability to type 30+ words per minute and perform standard business arithmetic. Valid California Driver’s License required. Core Competencies Accuracy and attention to detail Time management and prioritization Data reconciliation and reporting Communication and teamwork Problem-solving and process improvement Confidentiality and integrity Customer service excellence Physical & Environmental Requirements Ability to sit for extended periods and perform computer data entry. Must be able to bend, lift up to 20 lbs, and walk short distances as needed. Ability to maintain professionalism under pressure and during high-volume workloads. Standard office environment; frequent use of computer and office equipment. Scheduling & Availability Standard schedule: Monday through Friday, 8:00 AM to 5:00 PM (one-hour lunch). Full-time, 40 hours per week. Must be available for overtime as required and willing to assist other departments when needed. #J-18808-Ljbffr