Care Navigator

Job Details Job Location: BeWell At Home - Mt. Pleasant, SC 29464, Job Summary: The Care Navigator plans, organizes, develops, and conducts assessments of health and overall wellness needs for View email address on click.appcast.io members, their non-qualifying spouses, and prospective members. This role develops individual wellness and care coordination plans, provides wellness interventions, oversees implementation, builds strong provider relationships, and ensures high-quality service delivery. This position also assists with overall program operations, outreach, and education. Key Responsibilities Wellness Assessments & Planning (30%) Conduct initial and ongoing in-home wellness assessments for members and non-qualifying spouses. Develop individual wellness plans and care coordination plans tailored to each member's goals and needs. Perform follow-ups after hospitalizations or major health events to coordinate services and ensure continuity of care. Care Coordination & Case Management (25%) Direct, coordinate, and supervise member case management, referrals, service coordination, crisis intervention, and advocacy. Establish linkages with agencies and service providers; maintain directory of providers. Monitor the quality of services provided and ensure satisfaction with external agencies and internal resources. Community Relations & Education (15%) Maintain strong professional relationships with healthcare providers, discharge planners, social workers, therapy teams, and community organizations. Organize and support wellness seminars, speakers, and educational programs for members. Serve as principal liaison between members and the healthcare team to ensure needs are met. Administrative Support & Program Operations (15%) Assist with program operations, including administrative tasks, directory maintenance, and documentation. Participate in regular team meetings and contribute to program planning and improvement. Maintain accurate records of all assessments, wellness plans, and follow-ups. Compliance and Training (10%) Follow all HIPAA privacy regulations, maintaining confidentiality for residents and staff. Attend all mandatory in-services, meetings, and training sessions. Provide exceptional customer service through compassionate and empathetic care to clients and families. Other Duties as Assigned (5%) Qualifications Education: Bachelor's degree in Social Work, Psychology, Gerontology, Human Services, Nursing, or Occupational Therapy required; Master's degree preferred or equivalent experience with a continuing care at home program or senior living. Skills: Knowledge of professional care coordination principles and community service resources. Must demonstrate sound decision-making, organizational, and time management skills. Strong communication skills and ability to build relationships with providers, members, and families. Proficiency in technology use to meet the requirements of the role. Physical Requirements Must be able to sit for extended periods, lift and move boxes, and use office equipment. Valid driver's license and reliable transportation required. Regular travel to members' homes and community providers. Flexibility to take evening, weekend, and emergency calls as needed. #J-18808-Ljbffr Lutheran Homes of South Carolina