Eligibility Call Center Rep

Job Opportunity At Harris Health System

Harris Health System is the public healthcare safety-net provider established in 1966 to serve the residents of Harris County, Texas. As an essential healthcare system, Harris Health champions better health for the entire community, with a focus on low-income uninsured and underinsured patients, through acute and primary care, wellness, disease management and population health services. Ben Taub Hospital (Level 1 Trauma Center) and Lyndon B. Johnson Hospital (Level 3 Trauma Center) anchor Harris Health's robust network of 39 clinics, health centers, specialty locations and virtual (telemedicine) technology. Harris Health is among an elite list of health systems in the U.S. achieving Magnet nursing excellence designation for its hospitals, the prestigious National Committee for Quality Assurance designation for its patient-centered clinics and health centers and its strong partnership with nationally recognized physician faculty, residents and researchers from Baylor College of Medicine; McGovern Medical School at The University of Texas Health Science Center at Houston (UTHealth); The University of Texas MD Anderson Cancer Center; and the Tilman J. Fertitta Family College of Medicine at the University of Houston.

Job Summary

Answers telephone calls regarding eligibility services and/or benefits. Takes appropriate action to resolve client problems, complaints and ensures following policy and procedure. Determines if the patient has third party coverage and informs patient of all necessary documents in order to complete their eligibility process. Screens all calls received and determines if patient is a resident of Harris County (informs non-residents of other resources available to them). Monitors and reports all operational and procedural problems and patterns. Ensures medical record number in Eligibility software matches with EPIC software medical record number.

Minimum Qualifications

• Education: High school diploma, or GED
• Work Experience: Two (2) years general customer services area.
• Languages: Bilingual Skills (English-Spanish or English-Vietnamese)
• Communication Skills: Above Average Verbal (Heavy Public Contact)
• Writing /Correspondence Writing/Reports Proficiencies: P.C., MS Word, MS Excel
• Knowledge/ Skills/ Abilities: Mathematics
• Work Schedule: Flexible, Eligible to telecommute
• Other Requirements: Must be able to interact successfully in a culturally diverse environment. Bilingual Testing; passing score OPAC Customer Service Testing; passing score Equipment Operated: Copier -personal computer - calculator - telephone