Customer Experience Supervisor

Customer Experience Supervisor $21.00 hourly. Full-time. Overview Customer Experience Supervisor is responsible for assisting in the operation of a profitable service department through productive staffing, strong customer satisfaction, cost controls, setting and meeting objectives with high initiative for change, and control of service activity to ensure all work scheduled is performed to the customer's satisfaction. Job Duties Assist customers with setting service appointments and keeping them informed of the status of their vehicles in for service. Open and close work orders in a timely manner. Research vehicle recalls, services, and repair information with manufacturers' websites. Sell needed vehicle maintenance and repairs in an honest, ethical, courteous, and professional manner. Work Experience and Qualifications 3+ years' experience with heavy‑duty dealership and/or diesel service environment. Strong working knowledge of dealer business systems (e.g., ADP Dealer System). Strong written and verbal communication skills. Computer and software skills including Microsoft Office Suite. Employee Rewards and Benefits 8 Paid Holidays and 1 Paid Wellness Day Paid Time Off Employee Referral Bonus Program Medical, Dental and Vision Insurance 401(k) with a Company Match Company Paid Training Growth and Leadership Opportunities About the Company W.W. Williams was founded in Columbus, Ohio, in 1912. The W.W. Williams Companies have a broad portfolio of businesses located throughout the U.S. and Mexico, including CT Power and Guaranteed Truck Service. The company offers a full range of industry‑leading products, technical and mechanical service and repair, remanufacturing, and warehouse/supply‑chain management solutions to a varied customer base. Its customers include on‑highway truck fleets, off‑highway equipment users, data centers, hospitals, Department of Defense OEMs, vehicle OEMs, U.S. Military and boat owners. W.W. Williams is dedicated to providing highly professional service and strong relationships with its customers across multiple locations. Competitive wages and benefits. AAP/EPE/M/F/Vets/Disabled, DFWP #J-18808-Ljbffr