Field Service Technician - Summerlin, Las Vegas, Henderson, Nevada area

Position Summary The Field Service Technician provides technical support to the organization’s internal users of computer applications and hardware (e.g., PCs, servers, mainframes). Answers questions regarding system procedures, online transactions, systems status and downtime procedures and is typically located within a call center. Collaborates with network services, software systems engineering and/or application development in order to restore service and/or identify problems. Maintains a troubleshooting tracking log ensuring timely resolution of problems. Responsibilities Delivers technical support to field employees, assisting with resolving issues related to point‑of‑sale (POS) systems, pharmacy systems, photo kiosks, and inventory management systems. Performs regular maintenance tasks, such as software updates, hardware upgrades, and equipment replacements, to ensure the smooth functioning of various systems within the store. Integrates new technology equipment into stores, including setting up new POS terminals, configuring software, and ensuring proper connectivity. Conducts complex troubleshooting when technical issues arise, diagnosing problems and implementing appropriate solutions. Assists in the management of maintaining accurate records of all service calls, equipment installations, and maintenance tasks performed. Collaborates with other members of the technology team, including help desk personnel, network engineers, and software developers. Provides exceptional customer service while installing, diagnosing, and solving retail equipment failures. Ensures IT parts, supplies, and equipment are ready by inventorying stock and placing orders. Field Service Technicians must be available on‑call 24 hours and work a minimum of 40 hours a week. The position provides a company car and company phone. Required Qualifications 1+ years of hands‑on experience with troubleshooting hardware, maintenance, and repairs. Valid Driver’s License with no major violations. Willingness to drive between CVS locations within Summerlin, LasVegas, Henderson, Nevada area (reside in the supported territory). Available to work days, nights, weekends, and holidays. Ability to lift 75lb and occasionally work on a ladder. Preferred Qualifications Technical certifications. Technical degree. Previous field service technician work. High school diploma or GED (required). Compensation Full‑time position with an anticipated weekly workload of 40 hours. Pay range: $0.00-$0.00 (base hourly rate or base annual salary). Eligible for a CVS Health bonus, commission or short‑term incentive program in addition to the base pay. Benefits The position is eligible for a comprehensive benefits package that includes medical, dental, and vision coverage; paid time off; retirement savings options; wellness programs; and other resources. The benefits support the physical, emotional, and financial well‑being of colleagues and their families. Additional benefits details are provided during the application process. EEO Statement Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. #J-18808-Ljbffr 9025 CVS Shared Services Resources LLC