Desktop Support Analyst II

Join DYOPATH as a Desktop Support Analyst II Are you passionate about solving advanced technical issues and delivering exceptional end‑user support? DYOPATH is seeking a Desktop Support Analyst II who excels in troubleshooting, communication, and collaboration, while taking ownership of complex technical challenges and mentoring junior team members. Why You’ll Love Working Here Purpose with Passion – Be part of a company guided by its L.O.V.E. philosophy (Living Our Values Every Day) Growth & Development – Opportunities for certifications, skill-building, and career progression Team-Oriented Culture – Collaborate with supportive colleagues in a high‑performing environment Recognition & Impact – Your expertise directly improves user experience and operational efficiency Medical, Dental, and Vision coverage Life insurance 401(k) with company match FSA and HSA options Additional benefits available Role Overview Location: On‑site in Tucson, AZ Schedule: 1st Shift; Monday through Friday Pay Rate: $25 hourly Your Mission as a Desktop Support Analyst II Provide advanced technical support for desktops, laptops, mobile devices, and peripherals Analyze and resolve complex user incidents and service requests Install, deploy, and maintain hardware and software systems Troubleshoot issues via in‑person, phone, or chat support Manage and resolve tickets using internal or client ticketing systems while meeting SLAs Perform system updates, including Microsoft security patches, antivirus updates, and application upgrades Support networking‑related issues and endpoint connectivity Order and manage hardware parts for maintenance and repairs Create, update, and maintain knowledge base documentation Act as a liaison with third‑party vendors and technicians Conduct root cause analysis (RCA) for recurring issues Document processes and develop clear procedures for self‑service capabilities Mentor and support Level I and Associate Desktop Support Analysts Participate in continuous improvement initiatives and operational enhancements Qualifications Education & Certifications Required: Bachelor’s degree in Computer Science, IT, or related field, or 4+ years of equivalent work experience A+ Certification Preferred: Network+ Certification Prior experience as a Desktop Support Analyst I Experience & Skills Strong experience supporting PC hardware and peripheral devices Intermediate to advanced troubleshooting skills (hardware & software) Experience with Microsoft O365 Suite and SharePoint Familiarity with Active Directory and user support Knowledge of ITIL or change management practices Ability to perform root cause analysis (RCA) Proficiency with ticketing systems and incident tracking Excellent written and verbal communication skills Other Requirements Valid driver’s license with acceptable driving record Ability to pass a background check prior to hire Highly detail‑oriented with strong organizational skills Ability to prioritize tasks and meet deadlines in a fast‑paced environment Collaborative team player with sound judgment Why This Role Matters As a Desktop Support Analyst II , you play a critical role in maintaining reliable IT operations and supporting end users with complex technical needs. Your expertise not only resolves issues efficiently but also strengthens system performance, enhances user satisfaction, and contributes to continuous service improvement. Equal Opportunity Employer DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. #J-18808-Ljbffr