Director of Infrastructure

Director Of Infrastructure

CAPS & Maple City is an organization dedicated to supporting healthy, safe, and thriving children and families by providing quality, comprehensive services to all.

The Director of Infrastructure is responsible for designing, standardizing, and overseeing maintenance and infrastructure systems across all organizational locations. This role shifts facility operations from a decentralized, site-based approach to a centralized, system-driven model focused on scalability, consistency, and long-term sustainability.

Provides operational direction to Facilities Technicians across all sites. Works in coordination with the Vice President of Information Systems and Infrastructure for performance oversight, prioritization, and personnel decisions.

Develop and enforce standardized maintenance systems across all organizational locations

Design scalable workflows, SOPs, and operational processes to ensure consistency and repeatability

Manage and consolidate vendor relationships, including HVAC, mowing, snow removal, and other contracted services

Negotiate vendor contracts and establish performance expectations and accountability measures

Develop and maintain a multi-year capital infrastructure plan

Track lifecycle and replacement timelines for major building systems and equipment

Manage maintenance budgets and exercise financial authority within defined thresholds

Provide recommendations and supporting analysis for capital expenditures and infrastructure investments

Establish and manage centralized prioritization of maintenance and infrastructure work across sites

Provide technical leadership and support for construction and renovation projects as needed

Oversee execution of maintenance work performed by site-based technicians and outside vendors

Provide hands-on support and troubleshooting for complex or high-impact maintenance issues when needed

Maintain presence and leadership during critical incidents, escalations, and major projects

Ensure compliance with health, safety, and regulatory standards across all facilities

Other duties that support our shared work, as assigned

This description does not cover or contain a comprehensive listing of all activities

Strong systems-thinking and process design capabilities

Ability to manage and prioritize work across multiple locations

Experience in vendor management, contract negotiation, and performance oversight

Financial acumen related to budgeting and capital planning

Ability to balance strategic planning with hands-on operational support

Strong leadership, communication, and decision-making skills

Effective interpersonal skills

Knowledge of facilities management, infrastructure systems, or building operations. Preferably including but not limited to:

Microsoft Office Software

HVAC

3-5 years of progressive experience in facilities, maintenance, or infrastructure leadership, including multi-site environments highly preferred

Ability to perform considerable time sitting and reaching

Ability to lift at least 60 pounds and work as projects require

Ability to work around and on ladders as projects require

Regular travel between physical locations/sites required

Ability to perform prolonged periods of time in front of a computer

Ability to occasionally walk facilities, inspect physical environments, and engage with on-site work conditions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this work

We are required by federal law to verify identity and eligibility to work in U.S.

Competitive salary and benefits package (Retirement plan, health insurance, childcare reimbursement, student loan reimbursement)

Opportunities for professional development and growth

A supportive and inclusive workplace culture

The chance to make a meaningful impact on the healthcare experience in our community