Call Center Representative

Lee's Accu-Tech Service

Position Summary

We are seeking a motivated and results-driven Customer Service & Sales Representative to join our Contact Center team. This role involves handling a high volume of inbound and outbound calls, converting leads to booked appointments, and upselling services while delivering an exceptional customer experience. The ideal candidate is persuasive, energetic, and thrives in a performance-driven environment.

Key Responsibilities

Answer inbound calls, actively listening to customer needs while identifying opportunities to book services or recommend additional solutions.

Make outbound calls to follow up on unsold estimates, service reminders, and promotional offers.

Convert inquiries into scheduled appointments, ensuring customers choose the same day booking slots or earliest availability when possible.

Confidently present company products, services, and maintenance programs to drive sales and customer loyalty.

Overcome objections and provide solutions that align with customer needs.

Document all customer interactions and sales activity accurately in the CRM system.

Meet and exceed individual and team sales goals (appointments booked, close rate, revenue contribution, etc.).

Stay updated on promotions, pricing, and industry knowledge to effectively communicate value to customers.

Collaborate with dispatchers, technicians, and other departments to maximize service opportunities.

Adhere to call center protocols while maintaining a persuasive and customer-first approach.

Requirements

High school diploma or equivalent (bachelor's degree preferred).

Prior experience in a sales or call center environment strongly preferred.

Excellent communication and persuasion skills with the ability to influence customer decisions.

Strong problem-solving and objection-handling abilities.

Comfortable working with performance metrics and sales targets.

Proficiency with computers, CRM systems, and call center software.

Ability to thrive in a fast-paced, high-energy environment.

Flexibility to work evenings, weekends, and holidays if required.

Preferred Skills

Bilingual (Spanish/English preferred but not required).

Experience in HVAC, Plumbing, or Home Services industry sales is a strong plus.

Familiarity with Service Titan, Dialpad, Microsoft Office, and Slack .

Apply

Vacancy posted 1 day ago

Similar jobs that could be interesting for youBased on the Call Center Representative in Fresno, CA vacancy

Telephone Operator / Switchboard Operator (3:00pm-11:00pm) Shift
...agencies by answering, routing, and processing incoming telephone calls while maintaining exceptional customer service and ensuring... ...) year of experience in a telephone operator, switchboard, call center, receptionist, healthcare communications, customer service, or similar...
Suggested
Shift work
Night shift
Rotating shift
Weekend work
Afternoon shift
Innovation At Work
Fresno, CA
13 hours ago
Telephone/Switchboard Operator
...that exemplify our core values, leadership characteristics, and approach to innovation. Description: Answer and direct incoming calls to proper departments Monitor code blue, fire, and gas alarm panels Alert staff of emergency codes via paging systems and...
Suggested
16 hours
Shift work
Rotating shift
Day shift
Afternoon shift
TMPC INC
Fresno, CA
2 days ago
Call Center Agent
$22 per hour
We are recruiting Bi‑lingual (English/Spanish) Call Center Agents to join our centralized Call Center in Fresno, CA. Hours and Work Days Monday - Friday, 8:00 AM - 5:00 PM. Summary of Responsibilities Providing exceptional customer service to patients Answering incoming...
Suggested
Hourly pay
Immediate start
Monday to Friday
United Health Centers
Fresno, CA
1 day ago
Dispatcher
...Compensation is negotiable and based on experience Flexible hours and work benefits What will you be doing? Takes client calls and communicates to our chauffeurs Assures scheduled trips are complete and checked for accuracy. Monitors radio, telephones and...
Suggested
Flexible hours
TradeJobsWorkforce
Fresno, CA
2 days ago
Public Safety Dispatcher
...policies, methods, and procedures; receive emergency and non-emergency calls for service through 911, radio, phone, and other communications... ...make other notifications as required; operate communications center equipment including but not limited to phones, radios, computers...
Suggested
Summer work
Work at office
Local area
Shift work
Rotating shift
Afternoon shift
GovernmentJobs.com
Clovis, CA
4 days ago
Dispatcher Home Services (Weekly Pay)
$20 - $28 per hour
...records and notes Required Qualifications High school diploma or equivalent required. Minimum of 1 year of dispatching, scheduling, call center, or customer service experience (home services industry preferred). Strong organizational and multitasking skills with the...
Weekly pay
Work at office
Flexible hours
Afternoon shift
Early shift
Allbritten
Fresno, CA
13 hours ago
Insurance Agent (Sales, Customer Service)
$60k - $150k
Pay Range: $60000 - $150000 / year** Sign-On Bonus Opportunity of up to $4,000* Our Perks & Benefits: Unlimited/uncapped commission - your earning potential is in your hands Lucrative incentive sales plans, bonuses and sales contests to recognize ...
Full time
Immediate start
Relocation package
Freeway Insurance Services America LLC
Fresno, CA
4 days ago
Fire/EMS Dispatcher
$4,690 - $7,306 per month
Please see the attached duty statement for details on this postion. Candidate may be selected by resume review. Hires may be made in the following counties: Calaveras, Fresno, Kern, Kings, Madera, Mariposa, Merced, Monterey, Riverside, San Benito, San Diego, Sa n...
Permanent employment
Full time
Temporary work
Seasonal work
Work at office
Remote work
Night shift
Weekend work
California Correctional Health Care Services
Fresno, CA
4 days ago
Emergency Services Dispatcher III (Open Until Filled)
..., this is your opportunity! As an Emergency Services Dispatcher III with the City of Fresno Police Department, you'll manage urgent calls, ensure prompt dispatch of services, and train fellow dispatchers on our advanced Computer-Assisted Dispatch (CAD) system. This vital...
Hourly pay
Work experience placement
Work at office
Immediate start
Shift work
Night shift
Afternoon shift
City Of Fresno
Fresno, CA
13 hours ago
Fine Wine Sales Representative - Fresno
...distributor of fine wine, spirits, and sake. Since 1973, we have proudly represented an exceptional portfolio of producers from around the world,... ...servicing of accounts - Regularly conduct in-person sales calls minimum 2X / month with existing and potential new customers...
Full time
Work at office
Relocation
Weekend work
Afternoon shift
Chambers & Chambers Wine Merchants
Fresno, CA
19 days ago
WINE SALES REPS with ESTABLISHED CONNECTIONS
...of the coolest, smartest and most talented winemakers in the industry. We have gathered them together into the UWB portfolio and represent them throughout California. *POSITION SUMMARY Commission-based Wine Sales Representatives in the areas of Monterey Peninsula,...
Flexible hours
Urban Wine Brokers
Fresno, CA
19 days ago
Remote Travel Experience Specialist
Nova Travels is seeking a Remote Travel Experience Coordinator to assist clients with travel preparation and trip coordination. You will help travelers stay organized, informed, and supported before journeys begin. The ideal candidate communicates clearly, stays organized...
Remote work
Flexible hours
Nova Travels
Fresno, CA
3 days ago
Insurance Agent - Fresno, CA
Horace Mann is seeking a motivated insurance professional to join our team serving the educator market. This opportunity is designed for individuals looking to build or grow their own business while being supported by a strong brand, established resources, and a niche...
Full time
Immediate start
Horace Mann
Fresno, CA
4 days ago
Medicare Insurance Field Agent - Bilingual English & Spanish
$25 - $30 per hour
...performance driven and looking for a successful career in a rapidly growing industry, helping Medicare recipients save money. NO COLD CALLS - Leads provided The ideal Candidates will be: Motivated and performance driven to meet or exceed sales goals Honest, work...
Hourly pay
Permanent employment
Ivonne Welch Medicare Plans
Fresno, CA
25 days ago
Outside Sales Insurance Agent Benefits Enrollment
...policy details. Maintain accurate and complete records within the CRM system. Coordinate closely with Enrollment Outreach Representatives (EORs) to ensure efficient scheduling and high participation rates. Support post-enrollment follow-ups to address employee...
Work at office
Immediate start
Employee Retention Benefits
Fresno, CA
23 days ago
Morning News Anchor/Reporter
$90k - $115k
KMPH/KFRE is looking for a dynamic full-time Morning Anchor/Reporter. In addition to being an outstanding journalist with a great personality, you need to be a team leader. Our anchors are leaders who participate in the planning of our shows and produce content regularly...
Full time
Work experience placement
Flexible hours
Day shift
Sinclair Broadcast Group
Fresno, CA
1 day ago
Remote Travel Support Specialist
A leading travel agency is seeking a Travel Customer Representative to support clients throughout their travel journey. Responsibilities include assisting with bookings and inquiries, providing information about destinations, and ensuring client satisfaction. The ideal...
Remote work
Flexible hours
Prestigetravelagencybymich
Fresno, CA
3 days ago
Store Environment & Customer Experience Associate
Michaels is hiring for a Fresno store role focused on maintaining a clean store, assisting customers, and supporting daily operations. The position requires friendly service, adherence to SOPs, and participation in BOPIS/SFS processes. Benefits include health coverage,...
Local area
Michael's Inc
Fresno, CA
13 hours ago
Executive Administrator
POSITION OVERVIEW Title: Executive Administrator Company: Staff2You CV, LLC Work Location: Fresno Guest Homes Facilities Reports to: President - Care Operations Location: Fresno, CA ABOUT STAFF2YOU CV, LLC Staff2You CV, LLC is a staffing and employment...
Work at office
Wellpointe
Fresno, CA
1 day ago
Executive Assistant
Executive Assistant Vie-Del is a major producer of concentrates from grapes and other fruits, brandy, spirits, and wines. We are currently seeking talented candidates to join the Vie-Del Family. We offer a competitive salary and excellent benefit package in an employee...
Work at office
Vie-Del
Fresno, CA
3 days ago
Sales Service Rep
$19 - $23 per hour
...Location: Fresno Area Position Summary: As a Sales Service Representative, you will play a pivotal role in supporting our strategic... ...Position Responsibilities: Maintaining a detailed and specific call routine with a designated ledger of customers. Maintenance...
Work experience placement
Work at office
Local area
Monday to Friday
Core-Mark
Fresno, CA
2 days ago
Insurance Customer Service Rep
$17 - $20 per hour
Job Description Job Description Join a team that cares about our customers and you! Eugiene Marzette in Clovis, California, is looking for an experienced and committed individual to join our team as a Full-Time or Part-time Insurance Customer Service Rep. In this role...
Base plus commission
Hourly pay
Full time
Part time
Afternoon shift
Eugiene Marzette Farmers Insurance
Clovis, CA
25 days ago
Insurance Agent (Sales, Customer Service)
$60k - $150k
...to $3,500* Our Perks: Unlimited/Uncapped commission Lucrative incentive sales plans, bonuses and sales contests No Cold Calling- We have a high volume of inbound sales leads and walk in traffic Comprehensive paid training and licensing with continuous on-going...
Relocation package
Freeway Insurance Services America, LLC
Fresno, CA
1 day ago
LF Sales Rep CA
$100k - $300k
...LeafFilter Gutter Protection – (Outside Sales Representative) NOW OFFERING A $5,000 ONE TIME INCENTIVE (PAID IN MILESTONE-BASED INSTALLMENTS) FOR PRIOR HIS LICENSED SALES REPS No cold calling. No sweepstake giveaways. Real appointments with real homeowners who requested...
Full time
Part time
For contractors
Flexible hours
Weekend work
Afternoon shift
LeafHome
Fresno, CA
1 day ago
Dispatcher
$19.45 - $25.55 per hour
Additional Information 2026_021 Pay Grade $19.45 to $25.55 Serve as the first point of contact for 9-1-1 calls, provide medical/fire instructions, document details accurately, and coordinate with Dispatchers II & III under supervisor guidance American Ambulance endeavors...
Local area
American Ambulance Company
Fresno, CA
1 day ago
Territory Sales Representative
$105k - $195k
...seeking a performance-driven Territory Sales Representative who is passionate about improving... ...delivery networks (IDNs), academic medical centers, specialty pharmacies, physician... ...healthcare sales experience. Experience calling on hospitals, integrated delivery...
Local area
Inizio Engage
Fresno, CA
1 day ago
Field Property Claims Representative - Insurance - Base Salary to 129k/year - Fresno, CA
...Job Description Job Description Field Property Claims Representative - Insurance - Base Salary to 129k/year - Fresno, CA Our client, a respected and established regional property and casualty (P&C) insurance carrier, has an immediate need for a Field Property Claims...
Immediate start
Remote work
AllSearch Professional Staffing
Fresno, CA
25 days ago
Bilingual Spanish Field Sales Representative
$59.31k - $100k
...check, including drug screening, criminal history, and motor vehicle record If you are considering jobs like Direct Sales Representative, Residential Sales Representative, Territory Sales Representative or Field Sales Executive – Home Solutions, this career move...
Temporary work
Afternoon shift
AT&T
Clovis, CA
13 hours ago
Healthcare Sales Executive
$75k
...relationships with community leaders and partners. Contact senior centers, assisted living facilities, food banks, and churches.... ...preferred. DHCS training and exam as a marketing representative within 30 days of hire Minimum of one (1) year of experience...
KLA Industries Executive Search for Plastics & Packaging
Fresno, CA
5 days ago
Field Sales Consultant
$60k - $90k
...we’re on a mission to change the way the world interacts with energy, and we’re building a company and brand that puts power at the center of life. To do it, we’re designing a dynamic culture where employee development, well-being, and safety come first. It’s why we’ve...
Part time
Local area
Flexible hours
Afternoon shift
Sunrun
Fresno, CA
2 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Call Center Representative. Be the first to apply!