Call Center Representative
Lee's Accu-Tech Service
Position Summary
We are seeking a motivated and results-driven Customer Service & Sales Representative to join our Contact Center team. This role involves handling a high volume of inbound and outbound calls, converting leads to booked appointments, and upselling services while delivering an exceptional customer experience. The ideal candidate is persuasive, energetic, and thrives in a performance-driven environment.
Key Responsibilities
We are seeking a motivated and results-driven Customer Service & Sales Representative to join our Contact Center team. This role involves handling a high volume of inbound and outbound calls, converting leads to booked appointments, and upselling services while delivering an exceptional customer experience. The ideal candidate is persuasive, energetic, and thrives in a performance-driven environment.
Key Responsibilities
- Answer inbound calls, actively listening to customer needs while identifying opportunities to book services or recommend additional solutions.
- Make outbound calls to follow up on unsold estimates, service reminders, and promotional offers.
- Convert inquiries into scheduled appointments, ensuring customers choose the same day booking slots or earliest availability when possible.
- Confidently present company products, services, and maintenance programs to drive sales and customer loyalty.
- Overcome objections and provide solutions that align with customer needs.
- Document all customer interactions and sales activity accurately in the CRM system.
- Meet and exceed individual and team sales goals (appointments booked, close rate, revenue contribution, etc.).
- Stay updated on promotions, pricing, and industry knowledge to effectively communicate value to customers.
- Collaborate with dispatchers, technicians, and other departments to maximize service opportunities.
- Adhere to call center protocols while maintaining a persuasive and customer-first approach.
- High school diploma or equivalent (bachelor's degree preferred).
- Prior experience in a sales or call center environment strongly preferred.
- Excellent communication and persuasion skills with the ability to influence customer decisions.
- Strong problem-solving and objection-handling abilities.
- Comfortable working with performance metrics and sales targets.
- Proficiency with computers, CRM systems, and call center software.
- Ability to thrive in a fast-paced, high-energy environment.
- Flexibility to work evenings, weekends, and holidays if required.
- Bilingual (Spanish/English preferred but not required).
- Experience in HVAC, Plumbing, or Home Services industry sales is a strong plus.
- Familiarity with Service Titan, Dialpad, Microsoft Office, and Slack .
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Call Center Representative in Fresno, CA vacancy
- ...agencies by answering, routing, and processing incoming telephone calls while maintaining exceptional customer service and ensuring... ...) year of experience in a telephone operator, switchboard, call center, receptionist, healthcare communications, customer service, or similar...SuggestedShift workAfternoon shift
Innovation At Work
Fresno, CA5 days ago $137.7k - $229.5k
.... If you require a reasonable accommodation to participate in the recruiting process, please direct your inquiries to the Global Call Center (GCC) at ****@*****.***. Recruiting tips From developing a stand out resume to putting your best foot forward...SuggestedLocal area$90 per hour
Participate remotely in selected market research sessions and provide thoughtful feedback. Eligible sessions may pay up to $90. Compensation: $45–$90 per completed task The Consumer Insights Division of our organization is expanding its nationwide research team...SuggestedExtra incomeRemote workHome officeFlexible hoursOccupons Quebec
Clovis, CA3 days ago$790 per week
...you. All you need: a phone, tablet, or computer with a camera and an internet connection. No tech skills beyond email and video calls. Why Maxion Research: genuine paid studies with real companies — not a sales pitch or a "get rich" scheme. Your information...SuggestedRemote workMaxion Research
Fresno, CA1 day ago$6 per unit
Earn cash for playing games & taking surveys Turn your free time into cash! Play fun mobile games, share your opinions, and get rewarded for activities you already enjoy. -Earn for each survey you take -Earn up to $6 per survey -The average user earned $27 yesterday...SuggestedRemote workBabki
Clovis, CA3 days ago$750 per week
ApexFocusGroup collaborates with research firms, universities, and trusted brands to gather genuine consumer insights. We help connect everyday people with flexible remote market research opportunities that influence real products, services, and customer experiences. Role...Part timeCasual workRemote workFlexible hoursAFG
Fresno, CA4 days ago$22 per hour
...Bi-Lingual Call Center Agent We are recruiting for Bi-Lingual (English/Spanish) Call Center Agents to join our centralized Call Center in Fresno, CA. This position is required to work Monday - Friday from 8:00 AM-5:00 PM. The Call Center Agent (CCA) is a Non-Exempt...Hourly payImmediate startMonday to Friday$85k - $95k
The Morning News Anchor serves as the primary presenter of news stories and other content for all platforms in a manner that is clear, engaging and meaningful to news consumers. Presents news stories and other content for all platforms. Ensures that all news content meets...Work at officeLocal areaShift workDay shiftNexstar Broadcasting
Fresno, CA5 days ago$4,690 - $7,306 per month
Please see the attached duty statement for details on this postion. Candidate may be selected by resume review. Hires may be made in the following counties: Calaveras, Fresno, Kern, Kings, Madera, Mariposa, Merced, Monterey, Riverside, San Benito, San Diego, Sa n...Permanent employmentFull timeTemporary workSeasonal workWork at officeRemote workNight shiftWeekend workCalifornia Correctional Health Care Services
Fresno, CA5 days ago$20 - $28 per hour
...Required Qualifications High school diploma or equivalent required. Minimum of 1 year of dispatching, scheduling, call center, or customer service experience (home services industry preferred). Strong organizational and multitasking skills with the ability...Weekly payWork at officeFlexible hoursAfternoon shiftEarly shiftAllbritten
Fresno, CA1 day ago- Horace Mann is seeking a motivated insurance professional to join our team serving the educator market. This opportunity is designed for individuals looking to build or grow their own business while being supported by a strong brand, established resources, and a niche...Full timeImmediate start
Horace Mann
Fresno, CA4 days ago - ...policies, methods, and procedures; receive emergency and non-emergency calls for service through 911, radio, phone, and other communications... ...make other notifications as required; operate communications center equipment including but not limited to phones, radios, computers...Summer workWork at officeLocal areaShift workRotating shiftAfternoon shift
City of Clovis
Clovis, CA5 days ago - ...excellent and prompt customer service. Journey level dispatchers shall answer and evaluate emergency police and emergency medical service calls; operate a multi-channel Computer-Assisted Dispatch (CAD) system console and related equipment to dispatch appropriate public safety...Hourly payWork experience placementWork at officeShift workNight shiftWeekend work
GovernmentJobs.com
Fresno, CA2 days ago $37 per hour
...Compensation is negotiable and based on experience Flexible hours and work benefits What will you be doing? Takes client calls and communicates to our chauffeurs Assures scheduled trips are complete and checked for accuracy. Monitors radio, telephones and...Flexible hoursTradeJobsWorkforce
Fresno, CA3 days ago$1,200 - $2,500 per week
A logistics company is seeking reliable individuals for an Entry-Level Freight Dispatcher role. This position is ideal for those looking to work independently and support owner-operators with freight coordination. Responsibilities include communicating with brokers and ...Work from homeAmerican Logistics Authority
Fresno, CA3 days ago- ..., this is your opportunity! As an Emergency Services Dispatcher III with the City of Fresno Police Department, you'll manage urgent calls, ensure prompt dispatch of services, and train fellow dispatchers on our advanced Computer-Assisted Dispatch (CAD) system. This vital...Hourly payWork experience placementWork at officeImmediate startShift workNight shiftAfternoon shift
GovernmentJobs.com
Fresno, CA2 days ago $4,000 per month
Insurance AgentPay Range: $60000 - $150000 / year Sign-On Bonus Opportunity of up to $4,000 Our Perks & Benefits: Unlimited/uncapped commission Lucrative incentive sales plans, bonuses and sales contests Comprehensive paid training and licensing, plus on-going mentorship...Relocation packageFreeway Insurance Services America
Fresno, CA4 days ago- Pharmaceutical Sales Rep Opening Summary: We are seeking driven, collaborative and positive sales leaders to build out and lead the product launch of a few new and innovative pharmaceutical products. The Pharmaceutical Sales Rep will be the primary selling...Full timeLocal areaImmediate start
Immune Biopharma
Fresno, CA1 day ago - Job Description Job Description Join Our Team as a Dispatcher at Fowler Packing! Are you ready to be part of a company that values people as much as it values quality? At Fowler Packing, we’re not just growing fruits—we’re growing a culture of excellence, innovation...Part time
Fowler Packing Company
Fresno, CA2 days ago - ...experience, we'll provide the training, mentorship, and hands-on experience to help you build a rewarding career.The Technical Field Representative I (Agriculture) is an entry-level field position that combines customer service, field operations, and agricultural support. In...Temporary workInternshipSeasonal workRemote work
$90k - $125k
Job Description KMPH has an exciting opportunity for a full-time News Anchor / Reporter. In this role, you will be required to produce daily content on a variety of platforms including the internet and social networks, along with performing other duties as assigned ...Full timeWork experience placementLocal areaImmediate startFlexible hoursFresno, CA5 days ago$53.4k - $80k
...safety, and growth come together. Role Overview\n We are looking for a talented Life Safety Sprinkler Systems Service Sales Representative to join our team. In this role, you will represent the company professionally, estimate and quote service work on fire...Contract workFor contractorsLocal areaJohnson Controls
Fresno, CA28 days ago$100k
...LeafFilter Gutter Protection – (Outside Sales Representative) NOW OFFERING A $5,000 ONE TIME INCENTIVE (PAID IN MILESTONE-BASED INSTALLMENTS) FOR PRIOR HIS LICENSED SALES REPS No cold calling. No sweepstake giveaways. Real appointments with real homeowners who requested...Full timePart timeFor contractorsFlexible hoursWeekend workAfternoon shiftLeafHome
Fresno, CA2 days ago- A travel consulting company is looking for a Remote Client Services Consultant to join their remote team. In this role, you will assist clients with travel planning and bookings, ensuring clear communication and prompt resolution of issues. The ideal candidate should have...Remote work
Travel with Lani
Fresno, CA5 days ago $125k - $135k
...this integral position, you will drive sales growth and promote client retention through a collaborative effort with field sales representatives by positioning the company's growing connectivity technology solutions portfolio with customers and prospects. The Technical...Full timePart timeWork experience placementWork at officeFlexible hours$75k
Job Description Ready to jump-start your career and take charge of your earning potential? At Platinum Supplemental Insurance, we’re looking for motivated individuals ready to learn, grow, and thrive in a fast-paced environment. Whether you’re a recent grad or simply...Flexible hoursNight shiftPlatinum Supplemental Insurance
Fowler, CA5 days ago$75k - $90k
A leading consumer products company is seeking a Territory Manager for its Colgate Oral Care Pharmaceuticals division in Fresno, CA. The ideal candidate will have a Bachelor's degree and over 2 years of sales experience, particularly in the dental industry. Responsibilities...VetJobs
Fresno, CA3 days ago- ...Luxottica is seeking a Sales Representative in Fresno to drive growth by visiting customers regularly and delivering best-in-class service. You will manage brand strategies, track metrics, and train partners using the Luxottica Rewards program. This role requires frequent...
Luxottica
Fresno, CA2 days ago - ...Frito Lay - [Sales Representative] As a Route Sales Representative at Frito Lay, you'll: Sell and merchandise Frito-Lay's complete line of quality products at local stores including convenience stores, gas stations and grocery stores; Drive a small Frito-Lay truck and...Local areaImmediate start
FRITO LAY
Fresno, CA5 days ago - ...we’re on a mission to change the way the world interacts with energy, and we’re building a company and brand that puts power at the center of life. And we’re doing it by designing a dynamic culture where employee development, well-being, and safety come first. We’re...Part timeLocal areaFlexible hoursAfternoon shift
Sunrun
Fresno, CA2 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Call Center Representative. Be the first to apply!
Related searches
- call center agent Fresno, CA
- pharmacy call center representative Fresno, CA
- healthcare call center representative Fresno, CA
- call agent Fresno, CA
- inbound call center customer service representative Fresno, CA
- call center trainer Fresno, CA
- call center associate Fresno, CA
- medical call center receptionist Fresno, CA
- call center inside sales representative Fresno, CA
- work at home virtual call center Fresno, CA