Director, Transformation Office - AI Next Frontiers in Pharma Commercialization

Job Description The Director, Transformation Office – AI Next Frontiers in Pharma Commercialization will lead the strategy and execution of enterprise AI initiatives across all Commercialization functions in NA Pharmaceuticals with a focus on Marketing, Patient Support, Commercial Operations, while advancing next-generation field capabilities such as AI Digital Assistants and Intelligent Orchestration. This role serves as the central integration point between business strategy and AI delivery, ensuring that AI investments translate into scaled, measurable business impact. The leader will partner across commercial, patient, medical, analytics, and technology teams to define priorities, accelerate execution, and embed AI into everyday workflows. Responsibilities AI Strategy & Roadmap – Drive the AI Next Frontier roadmap across Marketing, Patient, Commercial Operations and Field Engagements. Translate business priorities into clear, actionable AI use cases tied to growth, efficiency, and customer experience. Ensure progression from pilots to scaled, production-ready solutions. Transformation Office Leadership – Stand up and lead the AI Next Frontier Transformation Office. Establish governance, prioritization, and decision-making frameworks for AI investments. Track and report business impact, adoption, and value realization. Field AI Enablement – Lead development and deployment of AI Digital Assistants to improve field productivity and reduce administrative burden. Drive cross-TA Intelligent Orchestration capabilities to optimize customer engagement. Ensure solutions are designed for real-world field adoption and usability. Cross-Functional Integration – Align AI initiatives across omnichannel marketing, patient support, commercial operations and field enablement. Ensure consistency in customer data, decisioning, and engagement strategies. Break down silos between business, analytics, and technology teams. Technology & Platform Partnership – Partner with IT, data, and CRM platform teams (e.g., Salesforce/Connext). Guide build-vs-buy decisions and effective use of enterprise AI capabilities. Ensure solutions are scalable, compliant, and aligned with enterprise standards. Adoption & Change Management – Drive adoption across field, marketing, and operations teams. Ensure solutions are intuitive and embedded in existing workflows. Lead communication, training, and capability building to support sustained usage. Qualifications / Requirements Significant experience in pharmaceutical or healthcare commercial functions (e.g., marketing, field, patient support, or commercial operations). Proven track record delivering AI, advanced analytics, or digital solutions tied to business outcomes. Demonstrated, hands-on use of AI tools (e.g., Claude Code, ChatGPT, Copilot) in daily workflows, with concrete examples of effort reduction, speed improvements, or output quality gains. Strong ability to translate between business needs and technical solutions. Experience leading cross-functional, enterprise-scale programs. Demonstrated ability to influence senior stakeholders and drive alignment. Preferred Experience with CRM platforms and commercial data ecosystems (e.g., Salesforce). Familiarity with AI-enabled customer engagement and orchestration approaches. Experience scaling digital products or platforms beyond pilot stage. Background in field force effectiveness and/or omnichannel engagement. What Success Looks Like (First 12-18 Months) Defined and activated AI Next Frontier roadmap aligned to priority business use cases. Deployment and adoption of AI Digital Assistants and Intelligent Orchestration in the field. Demonstrated business impact (e.g., productivity gains, improved engagement, cost efficiency). Established Transformation Office with clear governance and operating model. Location & Travel This position is based in Titusville, NJ or Horsham, PA and may require travel. Pay Range The anticipated base pay range for this position is $164,000 to $282,900 USD. Benefits Medical, dental, vision, life insurance, short-term and long-term disability. Group legal insurance, business accident insurance. Consolidated retirement plan (pension) and savings plan (401(k)). Long-term incentive program. Vacation (120 hours per calendar year). Sick time (40 hours per calendar year; 56 hours in Washington). Holiday pay with floating holidays (13 days per calendar year). Work, personal and family time (up to 40 hours per calendar year). Parental leave (480 hours within one year of birth/adoption/foster care). Consolation leave, caregiver leave, volunteer leave, military spouse time-off. Equal Opportunity Employer Statement Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via , internal employees contact AskGS to be directed to your accommodation resource. #J-18808-Ljbffr Johnson & Johnson