Remote Inbound Customer Service Representative

Remote Customer Service Representative - Ken Garff Listening Center

The Ken Garff Listening Center is a contact center that is currently looking for Remote Customer Service Representatives!

Great work schedule!

The Listening Center is open from 6 AM to 7 PM MST Monday-Friday, 8:00 AM to 4:30 PM MST Saturdays, and closed Sundays . Training class will start July 20th, 2026.

Network Requirements:

• Ethernet connection only (must be hard-wired to router or wall port)

• Minimum speeds: 50 Mbps download / 20 Mbps upload

• Maximum ping: 40 ms or lower

Equipment Requirements:

• Technical Requirements

• Internet Requirements

• Hard-wired Ethernet connection required (direct to router or wall port; Wi-Fi not permitted)

• Minimum 50 Mbps download speed

• Minimum 20 Mbps upload speed

• Maximum 40 ms ping or lower

• Must provide 3 speed test results taken at different times during working hours for approval

• Computer Requirements

• Operating System: Windows 11 required (Mac/Apple products not supported)

• Processor: 1 GHz or faster with two or more cores on a compatible 64-bit processor. (typically, Processor of Intel i5 or Higher OR AMD Ryzen 5 or Higher)

• Memory (RAM): Minimum 16 GB

• Storage: Minimum 256 GB

• Equipment & Peripherals

• Must provide your own equipment

• Dual monitors (2 or more required)

• Webcam (required)

• Smartphone (required for authentication purposes)

• Headset with microphone (must connect via a port; wireless headsets acceptable if using a USB/dongle connection)

• Keyboard and mouse

Here’s what you’ll be doing:

• Answer inbound customer calls promptly and professionally.

• Determine the customer’s concerns and schedule the necessary appointment.

• Communicate with the customer in a way that leaves them feeling comfortable, informed, and feeling that they have been heard.

• Document and update customer records.

• Establish and maintain great customer relationships.

• Be a team player and uphold Ken Garff’s standards of professionalism and integrity.

Qualifications:

• Positive, energetic, enthusiastic, and service-oriented.

• Must provide your own equipment

• Proficient computer skills, capable of managing multiple systems, and able to type 30 + wpm

• The ability to help solve customer problems

• Excellent problem-solving and communication skills. (Written and verbal)

• Ability to multitask, organize & prioritize—in other words, work smart.

• Previous customer service or call center experience is a plus.

• High School Diploma or equivalent

• Must be 18 years or older and authorized to work in the U.S.

• Bilingual in Spanish is a PLUS!

• Must be located in Utah, Texas, Nevada, Arizona, Wyoming, or Iowa

Benefits of working at Ken Garff Listening Center:

• Earn a college degree, no cost to you!

• Paid training—we care about your success.

• Flexible schedule!

• Real career growth at a nationwide automotive powerhouse

• Competitive base pay

• Paid Time Off

• Great benefits package: Medical, Dental, Vision, Short and Long-term disability, AD&D, and Life Insurance

• 401 (k) with Company match

• Optional Year-end bonus program

• Employee discounts on Vehicle Purchase, Parts, Service, and More!

• Great people with a great culture

Job Type : Full-Time (35–40-hour work week)

Pay : Starting at $16.00 per hour

$16.25 per hour for Spanish bilingual candidates

We are an Equal Opportunity Employer ((We Hear You))