Referral Coordinator

About the Job

Join Our Team as a Referral Coordinator at Mission Pediatrics!

Must speak Spanish.

SALARY: $20.00 - $24.00.

Location:

6926 Brockton Ave., Suite #9

Riverside, CA 92506

About Us:

At Mission Pediatrics, we're passionate about providing exceptional care to our young patients and their families. We pride ourselves on our dedicated team and the difference we make every day. If you're a detail-oriented, bilingual professional with a knack for coordination and communication, we want you to join our mission!

Position Status: Full-Time Regular.

Estimated Weekly Hours: 30-40+.

Your Role:

• Schedule, problem-solve, communicate, and coordinate referral appointments with outside specialists.
• Track and enter all referral requests in the Referral Tracking System or EMR on a daily basis.
• Coordinate with the staff to track the status of all provider reports on patients referred to hospitals, outside clinics, and Specialty Providers and follow up for reports/records not received on referred patients.
• Maintain accurate records of external referral patient appointments that are kept, failed, and current status in the Referral Tracking System or EMR; Monitor Referral Tracking System or EMR for outstanding, provider reports that are (30 days or more old), and follow-up with the appropriate provider.
• Ensure that all referral forms are scanned to health records in a timely manner after assigned actions are completed.
• Provide Intensive tracking and follow-up on all patients designated as needing Intensive Tracking; supported by a minimum of 3, if appropriate, documented efforts to re-schedule patients. (documentation in EMR / Referral tracking Database, or others, as appropriate).
• Produce an accurate bi-weekly report of all clients designated as needing, (Intensive Tracking), which documents efforts, results, and status of each patient.
• Fax referral forms to providers that do not require any records to be sent. For primary Patient visits, Fax referral forms and print requested records that are obtained from EHR, including all printed documents will be attached to the referral form.
• Routinely make reminder phone calls, and send by US mail, reminders to refer patients in advance of an appointment with the outside provider if by the 3rd attempt vial telephone fails.
• Respond to In-house provider questions, requests, and concerns regarding the status of patient referrals, care coordination, or follow-up status.
• Provide transportation consultation, coordination and support to clinic patients referred to specified health care facilities, (This includes clinic provided (if applicable), Insurance, and cab-based/transportation support).
• Answer, respond to, and document phone calls, requests, and questions from patients in a timely manner. Calls must be accurately managed or redirected as appropriate.
• Routinely provide patients with other clinic and community-based resource materials as appropriate.
• Verify insurance information for referral purposes and process insurance information for referral patients.

Experience Requirements:

• Minimum Education: High School Diploma or Equivalent.
• Preferred Education: Vocational Training or Higher.
• Minimum Years of Experience: 3 years.
• Preferred Years of Experience: 5 years.

Skills We're Looking For:

• Bilingual Proficiency: Must speak Spanish fluently.
• Detail-oriented: Excellent organizational and follow-up skills.
• Communication Skills: Strong ability to handle inquiries and coordinate with various stakeholders.
• Tech-Savvy: Proficient in using EMR and referral tracking systems.
• Problem Solver: Capable of handling challenges and finding effective solutions.

Why Mission Pediatrics?

• Impactful Work: Play a crucial role in the care and coordination of our pediatric patients.
• Supportive Environment: Join a team that values dedication and teamwork.
• Growth Opportunities: Be part of a forward-thinking practice with opportunities for professional development.
• Competitive Benefits: Enjoy a comprehensive benefits package along with a $1,000 sign-on bonus!

Equal Opportunity Employment:

We are committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment that is free of harassment, discrimination, or retaliation because of age (40 and over), race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding and/or related medical conditions), gender, gender identity, gender expression, sexual orientation, military or veteran status, or any other status protected by federal, state, or local laws.

We are dedicated to the fulfillment of this policy in regard to all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.

Ready to Make a Difference?

If you're excited about making a significant impact on the lives of our patients and their families, we invite you to apply today!

Mission Pediatrics is dedicated to providing quality care with compassion and professionalism. Join us in our mission to support and uplift the families we serve!