Customer Service Supervisor

Job Summary

The Customer Service Supervisor under the direction of the Customer Service Manager, provides customer service and supervisory support to onsite laboratory operations and off-site laboratory locations. Responds to patient care, client and customer issues under the direction of the Customer Service Manager. Assists with the training, scheduling and payroll. Assists in monitoring and supervising laboratory outreach operations and customer satisfaction. Performs clinical support duties as required for technician backup and provides support on staff maintenance and customer service projects.

Duties & Responsibilities

1. Demonstrates competency, individually and part of a multidisciplinary team, in performing clinical care and assessment of all patient populations.
2. Demonstrates competency in performing clinical care and assessment of patients of all ages: check which ages apply (newborns, infants, pediatrics, adults, and geriatrics).
3. Facilitates customer service projects.
4. Manages daily operation of work force.
5. Provides administrative support.
6. Monitors outreach operations.
7. Performs clinical support duties as required for Technician backup.
8. Preserves and protects patients and employees right to confidentiality.
9. Performs other duties as required or requested.

Requirements

• High School graduate with at least two years college or business school and two to three years working experience, or an equivalent combination of education and experience in a health care/medical environment.
• Phlebotomy certification and experience required.
• Strong interpersonal, organizational and communication skills required.
• Must be knowledgeable in the use of personal computers and related laboratory-office support applications.

About Us

Care New England Health System (CNE) and its member institutions, Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, is a trusted, integrated health care organization that fuels the latest advances in medical research, attracts the nation's top specialty-trained doctors, hones renowned services and innovative programs, and engages in the important discussions people need to have about their health and end-of-life wishes. Care New England is helping to transform the future of health care, providing a leading voice in the ongoing effort to ensure the health of the individuals and communities we serve.

Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis.

EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status

Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.