SNOW Consultant - HR & Legal

DescriptionKforcee has a client in Responsibilities:* Lead functional discovery and design activities for ServiceNow Human Resources Service Delivery (HRSD) and Legal Service Delivery (LSD), translating business requirements into practical user stories, process designs, and prioritized MVP capabilities* Evaluate existing processes and configurations against ServiceNow out-of-the-box capabilities, identify fit-gap findings, and recommend where existing workflows should be reused, refactored, or redesigned to support accelerated deployment and long-term scalability* Configure and support end-to-end HR and Legal service workflows, including employee and legal request intake, case and knowledge management, agent workspaces, routing, SLAs, reporting, confidentiality controls, and applicable integrations* Facilitate client working sessions, communicate design decisions clearly, coordinate with technical and cross-functional teams, and guide junior resources to produce accurate, complete, and high-quality deliverablesRequirements* Demonstrated ServiceNow implementation experience with Human Resources Service Delivery (HRSD), including HR Case and Knowledge Management, Employee Center, HR Agent Workspace, COE routing, security criteria, and employee service workflows* Working knowledge of Legal Service Delivery (LSD) capabilities, including legal request intake, Legal Counsel Center, matter management, legal knowledge, privilege and confidentiality controls, and integrations with document management solutions* Ability to lead functional design, fit-gap analysis, requirements validation, backlog development, process mapping, testing support, defect resolution, and stakeholder demonstrations within an Agile delivery model* Strong client-facing communication, problem-solving, and teaming skills, with the ability to build credible relationships, respond with urgency, recognize delivery risks, supervise junior work, and maintain excellent quality and risk-management standardsJob TypeContractCompensation70 - $80