Customer Service Representative

West Star is the fastest growing maintenance repair organization in the industry and we recognize this is the result of our talented team of trusted employees working together to deliver customer service excellence. We are committed to providing our employees with personal and professional growth opportunities while fostering a culture of respect and well-being with a small company feel.


When you join our team we don't think you should have to wait for your benefits to kick in. That's why when you start, they start with you! This includes medical, dental, 401K match, time off accruals, weekly pay days and much more. We don't want you to live to work, we want you to work and live.

What you can expect as a Customer Service Representative- Concierge at West Star:


Attention to detail, the ability to multi-task and a love of helping/greeting customers is what our customer service representative's thrive on. Each day you will be providing customer travel and customer amenity assistance, answering telephone calls, as well as radio communication with our line services regarding fuel loads needed for aircraft on the ramp.


You will be ESSENTIAL to many FUNCTIONS including:

• Greeting customers with an energetic, friendly appearance.
• Providing customer support for passengers and crew, including coffee, assisting in ground transportation and hotel reservations.
• Preparing customer invoices and the required background work associated with billing.
• Park aircraft on occasion.
• Answering telephones and dispatching information by radio.
• Any other job-related duties as assigned by supervisor or management.

What you'll need to bring with you:

Your Education
High school diploma or equivalent.
A valid drivers license approved for airline travel and/or a valid passport is ideal, but not required.


Your Experience
Customer service experience or dispatching experience preferred.


Your Initiative
Self-motivated.
Set priorities and maintain a rapid pace.
People oriented work style.
Capable of working with minimal guidance.


Your Sense of Responsibility
Attend work every day as scheduled to include overtime and weekend assignments.
Notify supervisor in advance of shift starting if unable to work.
Must have reliable transportation to get to work each and every day.
Must perform all work in accordance with Federal Aviation Administration and OSHA guidelines.
Follow all company rules and FAA regulations during performance of duties.
Maintain customer oriented work habits for oneself and the department.
Flexible work schedule.
Must be able to prioritize job duties and handle multiple tasks.
Must be accurate in data entry.


Other Particulars:

Physical Requirements
Lift at least 20 lbs.
Sit at desk and computer for extended intervals.
Walking of short distances routinely, bending, squatting and sitting.
Routine or repetitive physical motion with arms and hands.


Mental Requirements
Understanding of regulations and guidelines.
Must be alert and aware of surroundings.
Work with others in a professional manner.
Work with new or upgraded computer systems.
Very good customer service skills.


Supervision
Will work under supervision of Customer Service Representative Supervisor.


Working Conditions
The majority of the work will be in the front desk area.
Work outside during aircraft taxiing may occur.
Varied positions in and around the front desk area.
Must work holidays.
Occasional overtime may be required.


Equipment Used
Computer systems, personal computers operating with Windows, Word, WordPerfect, Excel, Access and others.
Multi-line telephone, FAX, photocopiers and calculators, Courtesy van.


Compensation & Benefit Information

Monday - Thursday 10:00AM - 8:00PM 10% Night Differential


The following information is disclosed according to state specific requirements. If the position applied to is not in a state with these requirements, the following information may not apply. The hourly rate for this position generally ranges between 18.50 - 22.00. Actual hourly rate will vary and may be above or below the range based on various factors including but not limited to location, experience and performance. Additional compensation in the form of a shift differential will be provided if the employee is assigned to an alternate shift. The range listed is just one component of the total compensation package. Other forms of compensation include a semi-annual discretionary bonus, 401(k) company match and employer contribution to a Health Savings Account (HSA).


West Star Aviation's Benefits

• Benefits Effective Day One for Eligible Employees
• Medical, Dental and Vision Coverage with Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Life Insurance, Disability Benefits & Supplemental Benefits
• 401(k) Plan with Employee Contributions & Employer Match
• Paid Company Holidays & Weekly Paid Time Off Accruals
• Flexible Work Schedules include 5x8, 4x10 and 3x12
• Weekly Competitive & Industry Leading Pay means you are paid more often
• Bonus Opportunity based on Company and Site Performance
• Internal Mobility & Career Advancement opportunities

This position will accept applications until 09/20/2026

Company Description:

With over 78 years of industry experience, West Star Aviation stands as a leading independent Maintenance, Repair and Overhaul (MRO) provider. Employing over 3,000 professionals, we offer comprehensive services from our strategically located full-service facilities in East Alton, IL; Grand Junction, CO; Chattanooga, TN; Millville, NJ; Perryville, Missouri; and Statesville, NC as well as satellite locations in Denver, Houston, Minneapolis and Chicago. Our extensive capabilities encompass maintenance, paint, interior, and avionics services, supported by the largest Aircraft On Ground (AOG) network in the country, ensuring prompt and reliable mobile repair services nationwide.