Patient Access Specialist

Job Description

Job Description

We are looking for a Patient Access Specialist to support front-end patient registration and access services in Evansville, Indiana. This Long-term Contract position focuses on creating a positive experience for patients while handling scheduling, insurance verification, documentation, and billing-related inquiries with accuracy. The ideal candidate is organized, detail-oriented, and comfortable managing phone-based and clerical responsibilities in a fast-paced healthcare setting.

Responsibilities:
• Welcome patients and gather required demographic, insurance, and coverage details to complete accurate registration records.
• Coordinate appointment scheduling and respond to inbound and outbound calls regarding visits, services, and general access questions.
• Review insurance information, deductibles, copays, and medical coverage details to help patients understand financial responsibilities.
• Maintain complete and timely documentation in the appropriate computer systems while following established departmental procedures.
• Support front-desk and receptionist activities, including communication with patients, providers, and internal teams.
• Assist with billing-related questions and perform ad hoc financial tasks as needed to support patient account processes.
• Carry out clerical duties such as typing, paper handling, record labeling, and other administrative work tied to patient access operations.
• Follow protocols and contribute to efficient workflow optimization while ensuring service standards and compliance expectations are met.• Previous experience in patient registration, patient access, medical front office, or a related healthcare support role.
• Strong customer service and communication skills, with the ability to assist patients clearly and professionally.
• Working knowledge of insurance verification, medical coverage, billing practices, deductibles, and copays.
• Ability to manage inbound and outbound calls while maintaining accuracy and professionalism in a call center or reception setting.
• Proficiency with documentation, typing, clerical tasks, and healthcare-related computer systems.
• Strong organizational skills with the ability to follow procedures, protocols, and scheduling requirements.
• High attention to detail and the ability to handle multiple priorities in a fast-paced environment.