Patient Experience Specialist

Patient Experience Specialist – ProgressiveHealth of Indiana, LLC – Evansville, IN We are looking for a full‑time Patient Experience Specialist to join our team! This person will provide administrative and organizational assistance to support our inpatient settings. This is a full‑time position: 4:00 AM – 12:00 PM. Responsibilities Maintain the daily scheduling board and complete six‑week employee schedules by required deadlines. Collect, document, and track clinician productivity and competencies. Compile operational data, including missed evaluations/treatments, non‑billable time, therapy census, and evaluation status. Manage referral query databases and monitor TherapyConnect emails, ensuring timely follow‑up. Provide backup support to rehab technicians and the office coordinator as needed. Professionally answer and route incoming phone calls; take accurate messages when necessary. Receive, process, and document physician orders; verify accuracy of all clinical paperwork. Prepare and maintain patient charts and produce memos, reports, and other documents. Track and order departmental supplies. Coordinate student observation rotations with the Recruiting Manager. Perform general clerical duties, including filing and photocopying, while maintaining strict patient confidentiality. Any other duties related to the operations of the clinic that might be assigned by the Site Coordinator, Revenue Cycle Department or Patient Experience Coordinator. Ideal Candidate High school diploma or general education degree (GED). At least 1 year of related experience or training is preferred. Previous experience in a customer service or clerical role. High degree of professionalism in both written and verbal communication. Ability to work independently and in a team environment without constant supervision. Effective time‑management and prioritization skills. Strong detail orientation with the ability to adapt to change. Strong follow‑up and follow‑through skills. Ability to maintain confidentiality. Strong computer skills, including proficiency with databases and Microsoft Office applications (Outlook, Word, Excel). Benefits Opportunity for work/life balance. Paid time off (PTO) and paid holidays. A robust benefits package: medical (HSA/FSA availability), dental, vision, and supplemental insurance options Health improvement plan opportunities to lower premium costs. FREE use of the ProCare HealthSpot medical clinic for insured employees and dependents Includes medical care, virtual visits with a 24/7 nurse call line, lab testing, and generic medications. Company‑sponsored basic life/AD&D insurance and long‑term disability insurance. 401(k) & Roth IRA savings plans with company match and auto enrollment after the probationary period. Opportunities for growth and advancement. About ProgressiveHealth ProgressiveHealth is a provider of occupational and non‑occupational health services, including on‑site medical, injury prevention, health improvement, and rehabilitation management solutions. With nearly 1,000 employees across the United States and Canada, we are dedicated to delivering superior care and improving patient and client outcomes. Qualifications Education: High school diploma/GED or better. Experience: 1–2 years in customer experience roles. Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr