Patient Access Specialist

Job Description

Job Description

We are looking for a Patient Access Specialist to support patient registration and front-end access services in Evansville, Indiana. This Long-term Contract position focuses on creating a welcoming experience for patients while ensuring accurate intake, scheduling, insurance verification, and billing-related documentation. The ideal candidate is organized, service-oriented, and comfortable handling calls, clerical tasks, and detailed data entry in a fast-paced healthcare setting.

The shift for this position is 6:30a-3p weekend rotation/and holidays

Responsibilities:

• Welcome patients and gather registration details with accuracy, professionalism, and sensitivity to privacy requirements.

• Coordinate appointment scheduling activities, manage inbound and outbound calls, and provide clear guidance on next steps for visits and services.

• Verify insurance information, confirm medical coverage, and explain patient financial responsibilities such as copays and deductibles.

• Maintain complete and well-organized documentation by updating records, entering data into computer systems, and processing required paperwork.

• Support front-desk and receptionist functions by answering questions, directing patients appropriately, and assisting with routine clerical duties.

• Address billing-related inquiries and help patients understand account information, payment expectations, and available support processes.

• Follow established procedures and protocols to promote consistent patient access operations and efficient service delivery.

• Assist with additional administrative or financial support tasks as needed to help the department meet daily operational goals.

• Previous experience in patient registration, medical front office support, call center operations, or a similar healthcare administrative role.
• Strong customer service and communication skills with the ability to assist patients in a courteous and attentive manner.
• Working knowledge of insurance verification, medical coverage review, billing practices, copays, and deductibles.
• Accurate typing, data entry, and documentation skills with attention to detail in paper and electronic records.
• Ability to manage scheduling, multitask effectively, and stay organized in a busy clinical or administrative environment.
• Familiarity with standard office procedures, clerical responsibilities, and computer-based systems used for patient access work.
• Comfortable handling both inbound and outbound phone communication while maintaining efficiency and a courteous approach.